Clinical Research Systems Analyst (TrialMaster) - remote

Computer Task Group

Posted 3 years ago

Javascript Sql Testing Integration System Server Customer Build Systems Services

CTG is seeking a Clinical Research Systems Analyst with TrialMaster and REDCAP expertise for a long-term engagement with a prominent research hospital client based in Tennessee.

Duration: Contract, 2 years
Location: Remote with occasional travel to Memphis, TN

Job responsibilities will include:

Provide application support services for Anju / Omnicomm TrialMaster and Vanderbilt’s REDCAP application
eview and resolve break/fix issues in accordance with client’s documented Service Level Agreements (SLAs)
Facilitate application updates and server upgrades as needed
Troubleshoot integration issues, resolving in a timely manner
Follow client’s documented Demand Management process to obtain approval for changes
Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
Provide support for projects and other special application initiatives
Troubleshoot errors and provide timely and high quality customer service
Document issues and solutions
Work with client users and functional teams as needed
Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
Utilize the ticket management system to track issue status and work efforts

Required Skills:

1-2+ years’ experience in build and support with TrialMaster (Build experience is required);REDCAP is a plus.
SQL and JavaScript
Clinical Research background

Apply