Virtual Administration Support (Cebu/Home-based) - remote

Car Next Door

Posted 3 years ago

Apply Company

Communication Excel Space Data Software Customer

Role Type: Long term contract (8-hour rotating shifts)

Location: Currently 100% home-based - Cebu, Philippines

Salary Range: PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)

About Us

We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.

Our fast growth and market position has been recently recognised by:

2014- Green Lifestyle Awards, winner - transport company
2017 - Westpac Businesses of Tomorrow, top 200 winner
2018 - SmartCompany Smart 50, 5th place
2018 - Service Innovation Awards, Finalist
2019 - Australian Growth Company Awards, winner - Company to watch
2019 - Deloitte Technology Fast50

About the role

We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems. This role will operate out of Cebu, however will be 100% home-based.

In this role you will be responsible for the following:

Processing membership applications within the allocated time frames
Assigning and collecting customer payments
Replying to customers when processing driving infringements
Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame
Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame.
Additional various tasks where required

What you’ll bring:

At least 2* years of experience working as a virtual operator, supporting a company based overseas
Good written and verbal English communication skills
Mid-level proficiency in navigating Apple or Windows-based operating systems
Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)
Strong ability to read and follow written instructions for completing tasks
Strong ability to learn new tasks and software applications
Amenable to work in rotating shifts

Other benefits of working for Car Next Door:

Initially, 100% Remote working with potential to move into a shared space (if desired) in future
Mentoring and development by experienced customer service professionals
Career growth opportunities within scaling teams
Employee engagement activities
Working for an Australian company doing amazing things for the community and our environment

Apply