Technical Customer Support Specialist, (New Zealand/Australia) - remote

Webflow
Posted 3 years ago
We Work Remotely

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Specialist to help empower our customers and make Webflow the best product possible. 


About the role 

  • Location: APAC Remote (New Zealand/Australia)
  • Required time zones: APAC (New Zealand/Australia)
  • 40 hours/week

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you.


As a Technical Customer Support Specialist, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp 
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You


You’ll thrive as a Technical Customer Support Specialist if you:

  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service 
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understanding of HTML, CSS, DNS or advanced understanding of Webflow
  • Exhibits analytical reasoning and critical thinking skills for technical troubleshooting 
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.


About us


At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “how” and our “why.” So, here they are: 



Our dual missions — one for the world, one for us
 

  • For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
  • For ourselves: Lead fulfilling, impactful lives.

  • Our core behaviors (how we act) 


  • Start with customers
  • Practice extraordinary kindness
  • Be radically candid
  • Move intentionally fast
  • Just fix it
  • Lead by serving others
  • Dream big

  • Our commitments to you 

    • We’ll pay you! 
    • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
    • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
    • We give you a 5 week sabbatical after 5 years of service
    • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
    • We will offer you the support you need to help you grow as an impactful Technical Customer Support Specialist and a healthy human being 

    Think you’re a good fit for the role?


     


    Note: We are unable to hire current residents in these countries at this time: Afghanistan, Albania, Armenia, Azerbaijan, Belarus Bosnia &Herzegovina, Burundi, Central African Republic, China, DR Congo, Egypt, Republic of Guinea, Guinea-Bissau, Haiti, Iraq, Lebanon, Libya, Mali, Moldova, Montenegro (Yugoslavia), Myanmar (Burma), Nicaragua, Pakistan, Russia, Serbia (Yugoslavia), Somalia, South Sudan, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Venezuela, Yemen, Zimbabwe, Cuba, Syria, Iran, and North Korea.