Technical Customer Support Associate (Weekend) - remote

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible.

About the role 

• Location: San Francisco HQ or US Remote
• Preferred time zones: any time zone within the United States
• Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we’d love to hear from you. We’re looking for candidates who can work Wednesday-Sunday.

As a Technical Customer Support Specialist, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers
• Help customers in support queues using applications including but not limited to Help Scout, ClickUp
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

About You

You’ll thrive as a Technical Customer Support Associate if you:

• Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understanding of HTML, CSS, DNS or advanced understanding of Webflow
• Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
• Have demonstrated written and verbal communication skills (English)
• Ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why”and “how”

Our Mission: To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

Our commitments to you 

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
• We offer flexible parental leave
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment
• We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being

Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

Note: You’ll need valid U.S. work authorization to join us.