Team Leader - Chatting Department at M&A Management - remote

M&A Management

Posted 11 months ago

Communication Writing Kpi System Lead Performance Requirements Optimization Customer Digital Culture Media Dynamic Leader Social Virtual New Platform Operations Impact For

M&A Management is actively seeking a skilled and dynamic Team Leader to lead our Chatting Department. This critical role involves overseeing the management and optimization of our team of virtual assistants (VAs), a pivotal element in our engagement and sales strategies.

Key Responsibilities:

Team Management: Guide a team of approximately 30 VAs based in the Philippines, ensuring effective coordination and top-notch performance.

KPI Management: Monitor and guarantee consistent achievement of key performance indicators, continuously optimizing the system for maximum efficiency.

Quality Control &Recruitment: Supervise the recruitment process for new chat agents, conducting interviews, ensuring high-quality candidates, and facilitating seamless onboarding.

Script Writing: Develop compelling and persuasive chatting scripts to enhance customer interaction and drive content sales on the platform.

Sales through Chatting: Master and convey the art of chatting, utilizing text-based communication to foster customer relationships and drive sales effectively.

Requirements:

Flexible Working Hours: Demonstrate a willingness to adjust working hours to effectively manage and coach the team.

Management Experience: Showcase proven experience in managing teams, with a focus on maintaining high morale and productivity.

Sales and Operations Acumen: Exhibit strong skills in sales and operational management, demonstrating the ability to strategize for optimal results.

Communication Proficiency: Display excellent communication skills, particularly in written and spoken English.

Team Leader Qualities: Possess the ability to lead, motivate, and inspire a large team, ensuring alignment with the company's objectives and culture.

Why Join M&A Management?

100% Flexible, Remote Work: Enjoy the freedom to work from anywhere globally, striking the perfect balance between your professional and personal life.
Comprehensive Training: Gain access to continuous training, ensuring you stay ahead in social media trends and sales techniques.
Supportive Team Environment: Collaborate with experienced professionals in a team dedicated to supporting your personal and professional development.
Make a Real Impact: Contribute significantly to the growth and success of our clients, assisting them in navigating the ever-evolving digital landscape.

Join our team at M&A Management and play a key role in our mission to navigate the rapidly changing digital world. This opportunity goes beyond a job;it's a chance for growth, creativity, and making a substantial impact.

Application Process:

Interested candidates, please send your cover letter and CV to info@amcorporates.com

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