Software Support Engineer - remote

CData Virtuality is a strong data integration and management solution and Product Unit of CData Software. We are known for our powerful data virtualization capabilities that enable companies to access, integrate, and manage data from multiple sources in real-time without the need for extensive data replication. CData Virtuality's platform supports a variety of data sources and formats, making it a powerful tool for organizations looking to streamline their data infrastructure and improve decision-making processes. 

Join our team as a Software Support Engineer and become a pivotal part of a leading data virtualization software provider that is transforming the way businesses access and manage their data globally. With our innovative data virtualization solutions, we empower companies worldwide to make data-driven decisions efficiently. Your role will ensure optimal operation and seamless support for our diverse customer base, enhancing their experience with our software.

As a Software Support Engineer, you will play a crucial role in both the proactive and reactive aspects of our service delivery. Your responsibilities will span across various support levels, monitoring, and operational tasks, including:

• SaaS Support: Handle customer inquiries through in-product Intercom, providing both 1st and 2nd level support.
• CData Virtuality Platform Support: Offer first-level support to EU and US customers, focusing on ticket-based troubleshooting and problem resolution.
• SaaS Monitoring: Utilize monitoring systems and tools to identify and address incidents proactively.
• Setup and Operations: Set up, configure, and use cloud management and monitoring tools, as well as manage cloud environments, perform software updates/upgrades on our customers' Windows and Linux machines (remote via RDP and SSH), and support the operation of our software and servers.

Must-have Requirements:

Personal:

• Strong communication skills and fluency in English.
• Self-organized, highly motivated, and responsible.
• Empathic with an analytical approach.
• Exceptional problem-solving skills and an inquiring mindset.

Professional:

• Understanding of database technology and Linux.
• Proficiency in SQL and ability to debug source code.
• Experience in software support/consulting or a comparable function.
• Skilled in troubleshooting and understanding documentation for desired behavior.
• Ability to simplify complex topics and work independently under pressure.

Nice-to-have Requirements:

• Experience with SLA-bound operations and screen-sharing/phone support.
• Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.

Joining our team means you'll be at the forefront of the tech industry's latest trends, working with a group of dedicated professionals who are passionate about data virtualization. You'll have the opportunity to grow your skill set in a dynamic, supportive environment, and make a significant impact on our company's success and customer satisfaction. We offer a competitive salary, flexible working conditions, and the chance to be part of an exciting journey in a rapidly growing industry.

If you're a technically inclined individual passionate about solving complex problems and eager to contribute to our team's success, we want to hear from you! Submit your application today and take the first step towards a fulfilling career with us.

• A stable and reliable job with the freedom and flexibility of a freelancer

• Working as a contractor worldwide or as an employee in Germany

• Flexible working hours and workplace

• Paid vacation days and paid sick leaves

• Fast and dependable monthly payment – in EUR, USD, or Crypto, as you prefer

• Contributing to the success of a growing company

• Working with cutting-edge technologies

• Knowledgeable and approachable C-Level

• Continuity and growth potential

• Smart, friendly, and international colleagues

• Full integration into our teams and invitations for our team events worldwide

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We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.