Service Delivery Engineer (Remote)

Summary:

We’re hiring an experienced Service Delivery Engineer to work 100% remotely for a global payment-processing company.

We are a financial services company, providing payment processing technologies, software and services, and APIs for e-commerce and digital transacting.

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Why Work With Us:

Here are some reasons why you should consider joining us:

• We work from anywhere. You’ll be joining our remote team and work alongside colleagues all over the world.
• We’re a growing team with an exciting product. We’ve been growing organically for more than 10 years and have become one of the market leaders in our industry.
• We’ll trust you. You’ll be given plenty of responsibility as your role will be vital in order for the company to meet its targets.
• We’ll help you grow. We will give training in order for you to achieve your career path goals.

What You’ll Do:

• Help us develop our financial platforms.
• Detect possible service interruptions to our partners and anticipate potential problems.
• Support and modernize existing web services to match latest industry standards.
• Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management.

What We’re Looking For:

• 5+ years experience of Application/Product support experience.
• Fluency in English.
• Good communication skills.

Bonus:

• Working knowledge of Linux Commands, SQL scripts.
• Knowledge of ISO 8583 messages, payment schemes, VISA and MasterCard
• Experience working with DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform.

This is a long-term, full-time role. We’re looking for people who can grow with our products for years to come.