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Customer Support - remote

The Remote Company
Posted 3 years ago
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The Remote Company is a network of remote-first tech companies and MailerSend is part of this network. 
We work together across 32 countries to build products that help thousands of people start and grow their business online.

MailerSend is a cloud-based transactional email service built for developers, but designed so that an entire team, including designers, project managers and marketing people can use it.

We're looking for smart, customer service-focused people to help our customers with both their technical and non-technical issues and questions. Moreover, you will review customer accounts to make sure they comply with our Terms of Use.



Why MailerSend?
  • You won’t be bored
    New customers are joining MailerSend every day, and they'll need your support. Whether it's simple account related queries or more complex technical ones, different questions that make you think and improve your knowledge keeps things interesting

  • You will be challenged with interesting tasks
    Communication with customers is carried out via email and live chat. Our primary value and goals are to deliver WOW experiences through our customer support.

  • Take ownership
    We don't micromanage and try not to interrupt your work with random tasks. 

  • You'll have experts at hand
    Whenever you're stuck, your teammates are eager to help you grow. And they'd love for you to share your knowledge too

  • You can pick where you want to work, every day
    Every day you get to choose what environment makes you most productive

  • You can count on stability
    We have been around for more than ten years and run a profitable company that continues to grow.


Requirements
  • 1+ years experience in a customer-facing technical support role
  • Experience in working with RESTful APIs and skilled in troubleshooting related issues
  • Experience in working with 3rd party integrations 
  • Good understanding of SaaS applications 
  • Proficient verbal and written communication skills in English
  • Fast-learner
  • Excellent communication skills and the ability to comfortably interact with a wide variety of customers (with varying technical savviness)
  • Ability to work with teams across multiple time zones and countries
  • Passionate about providing outstanding customer service
  • Self-motivated attitude
  • You can make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly
  • Outstanding attention to detail
  • Availability to work up to one in two weekends as needed. We are looking to fill two different shifts:
    • Shift #1 is from 5 PM to 1 AM EET (9 AM - 5 PM CST)
    • Shift #2 is from 1 AM to 9 AM EET (5 PM - 1 AM CST)
Bonus points for
  • Knowledge of HTML
  • Foundational knowledge of 1+ programming languages


What we offer
  • Salary: $32,000-$38,000 (gross)
  • Company-paid retreats. We gather twice a year for a week in an exotic location to work, learn and have fun together
  • Generous vacation policy. Take time off when you need it. We trust you
  • Company-paid creative days. Go out, explore and share your discoveries with the team afterward
  • Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
  • MacBook and other tools that'll help you to do your job efficiently
  • Remote-first culture


Interested?

Don't send us a CV. We like to do things differently.
Instead, here is how we would like you to apply:
           
1. Get a MailerLite account
If you don't have it yet, you can sign up for free here. Read here how to create an account.

2. Create a newsletter about YOU
In your MailerLite account, go to "Campaigns" and create a newsletter that answers the questions below.

3. Send the newsletter to apply for the job
Send the newsletter or just the preview URL to jobs@remotecompany.com.
You'll find this URL in the editor under "Preview and test" and then "Preview mode."


Things we want to see in your newsletter:
  • The title of this role in your email subject line ("Customer Support @ MailerSend")
  • How you heard about this job
  • Links to your Linkedin, Twitter, or Facebook
  • Previous companies you worked for, your role, projects you worked on and the systems you used
  • Why you want to join MailerSend
  • Your remote work experience
  • Your description of a project or product that you loved working on and why
  • Expected salary
Need Help? You can find the manual here.


We wish you all the best of luck!

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