Customer Support / SaaS data product / UK Only / GBP 40K-50K - remote

Insycle

Posted 2 years ago

Saas Crm Excel Writing Video Product Documentation Requirements Vision Data Analytical Software Customer Email New Platform For

DESCRIPTION

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

$40,000 to $50,000 GBP
0.05% – 0.1% Equity
Medical, dental, and vision insurance.
Pension
PTO, Sick and unplanned time off, holidays
Work remotely in the UK
Full-time employee (not Contractor/Consultant)

COMPANY OVERVIEW

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

REQUIREMENTS

2+ years of experience at a software product company in a similar role.
Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
Ability to learn quickly and become an expert in the product.
Comfortable speaking and presenting using video.

WHAT YOU’LL DO

Answer users' questions using chat and email.
Train users using Loom video recordings, Zoom video meetings, live webinars.
Write help articles and user documentation.
Improve onboarding and learning experience.

QUALITIES WE'RE LOOKING FOR

Analytical skills, detail-oriented, able to help customers solve problems.
Work independently, a fast learner in an unstructured environment.
Organized, goal-oriented.
Excited to join as an early employee.
Helpful, energetic, ambitious, positive.

Apply