Customer Support Representative - remote

About SEOptimer

SEOptimer is one of the world's most popular online SEO Software Platforms. 

The tool performs a comprehensive review of any website across 100+ data points in seconds and provides simple, actionable recommendations for making a website rank and perform better, together with a range of other useful SEO Tools.

We're proud to have over 2000 terrific Digital Agency and SMB customers worldwide, who've recognized us with great reviews and multiple G2 badges:

g2.com/products/seoptimer/reviews

We’re a small globally remote team of 8 people, looking for others who want to be part of an exciting technology startup environment.

About the Role

We're looking for a talented Customer Support Representative to respond to enquiries via Intercom Chat and generally do as much as possible to be helpful and keep customers happy. Role is fully remote, from anywhere.

The majority of inbound tickets are:

- billing enquiries

- account enquiries

- product questions

- basic product technical troubleshooting

Experience with Live Chat tools like Intercom, Crisp is desired, as well as billing dashboards like Stripe.

Ideal candidate will have had previous experience having worked for a software or online-first company, and have good experience navigating online software.

Some digital marketing or technical knowledge in any of these areas is a big benefit to understand our product and be able to help customers - SEO, Websites, HTML, CSS.

We would accept candidates at both full time, or part-time (atleast 4 hours a day). The role requires strong English skills.

There is a great opportunity for this role to grow, or to expand into other roles as our company is growing quickly - including general marketing activities, social media or technology roles.