Customer Support Representative – Phone, Ticket, Chat - remote

ModSquad provides CX services for companies in markets all over the world, from Fortune 500s to startups. ModSquad has partnered with a maker of a touch-activated laser for handguns. On this project, our mods will be handling calls, answering emails with customized responses and handling chat support for this great client.

Project Hours (all times Pacific):

Mondays –Friday, 9 –11 am

Commitment:

10 hours per week

90 days

Language:

English

Orientation Begins:

June 5, 2023

What We Are Looking For:

• Ability to work independently
• Ability to research questions and troubleshoot
• Able to multi-task and maneuver through multiple tools
• Customer Support experience
• Excellent command of English language, both verbal and written
• Quiet office space free of distraction

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.