Role
We're hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success 🚀
Responsibilities
- Be the main point of contact for customer support via live chat (US business hours)
- Become intimately familiar with Canny's product in order to field technical/product-related questions
- Create and maintain articles in our help center
- Create and update support-related videos to be used in live chat, onboarding, and help center
- Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention
Qualifications
- You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
- You have outstanding written and spoken English skills
- Empathy is second nature for you;you enjoy helping people solve their problems
- You can digest and effectively communicate technical concepts across audiences of varying technical ability
- You're a team player with high level of integrity;you're productive working remotely
Tools
- Intercom (live chat conversations)
- Missive (email + team collaboration)
- Slack (team communication)
Compensation
- Competitive base salary and equity package
- Unlimited sick and vacation days (paid)
- International team offsites ✈️ (paid)
Apply
If you think you'd be a great fit for this position, shoot us an email. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.
Data source
We Work Remotely