Customer Success/Onboarding Specialist (LATAM, $20/hr) - remote

Loop Support

Posted 1 month ago

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Communication Product Customer Email New For

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

Engage new customers via phone, email, and text to guide them through onboarding and account activation.
Educate customers on product benefits, including cost-saving features and ways to maximize value.
Assist with account setup, resolving common setup issues such as PIN entry and initial login.
Provide consultative support to ensure customers understand how the product meets their business needs.
Monitor customer progress and send reminders to encourage first-time use.
Collaborate with internal teams to escalate issues and improve onboarding processes.
Maintain a positive and proactive approach in all customer interactions.

Qualifications:

Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)
Excellent written and verbal communication skills in English and Spanish. (Required)
Based in LATAM (Required
Stable internet connection and a reliable computer setup. (Required)
Ability to work independently in a distraction-free home office.
A positive and professional attitude with a customer-first mindset.
Strong problem-solving skills and ability to think on your feet.

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