Customer Success &Support Manager for Awesome SaaS Company - remote

At Lead Sherpa™, our passion for our mission has already driven unprecedented success. In recognition of our exponential growth and consumer focus, Lead Sherpa™ received 2020 Best in Biz Award for Fastest Growing Company in the country (under 100 employees). The judges cited Lead Sherpa™’s direct industry impact as well as astonishing growth in both revenue and active users. But no one here at Lead Sherpa™ is ready to rest on our laurels. We are constantly adapting to meet the ever-changing needs of our customers and the challenges of the business environment.

This role provides an opportunity to join a small, highly motivated team with plans to grow its scope and impact even further. We need teammates who are ready for the next challenge, have that next unique insight, and are ready to grow themselves at the same expeditious rate as the company.


APPLY NOW! - https://sherpa.fyi/bUxq4J

Care360 /// Be Curious /// Take Ownership /// Independent Team Player /// Focus On Results

In uncertain times, Lead Sherpa™ is a partner and a company on which you can rely. Our ideal candidate is excited about our Mission and feels the spark of recognition in themselves when they read our Core Values. The work we do is important, a fact which has been proven by the astounding levels of growth our business has seen, all in spite of the external hardships with which we’re all too familiar. As well as being a COVID-proof position, this role is an unparalleled opportunity to join a team with a strong foundation and an interstellar trajectory. 

We are full steam ahead and ready to continue growing!We are all about flexibility and optimizing your performance in this position. As such, this is a full time position that can be W2 or contract depending on the applicant’s preference and location. You can also work from our Denver office or remote from anywhere in the Western Hemisphere. Our team is 100% distributed.

The Customer Support &Success Manager will lead our support team and revamp our existing strategies and workflows, paying close attention to our drivers of reducing churn, increasing adoption, and helping to grow the business.

This role is a balance of both individual and teamwork within a highly collaborative team. You will be conducting team 1:1s and performance reviews as well as managing and improving processes and working directly with clients to maintain and grow existing relationships and identifying expansion opportunities with the goal of achieving a negative net churn. 

We use The Predictive Index® Behavioral Assessment to allow us to better understand the motivations and drives of each candidate and employee. This enables us to identify, develop, and retain the best talent to grow our organization. This tool helps to bring insight into an applicant's communication, delegation, and decision-making style

After Step 1 is finished, you will be automatically redirected to the application form and a link to the cognitive evaluation will be sent to your inbox. Once all three steps are finished, your application will be complete!