Editorial Client Manager - remote

Editorial Client Manager

Location: Cary, NC or *US Remote

Company: J&J Editorial

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion;its in our differences that we empower the way the world learns.

We are looking for someone to serve as the leader of a particular client group within the Editorial Services division and serve as a primary point of contact for both the client and employees working directly with that client. In addition to leadership responsibilities, the Client Manager will also fully or partially manage one or more journals.

How you will make an impact:

• Monitor the distribution of work/time in the client groups and identify the needs of the division.
• Work directly with the Senior Manager to develop client teams and share employees effectively.
• Identify and address any problems with tasks/employees to ensure client satisfaction.
• Collect and record institutional knowledge about each client and share with team as relevant.
• Ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices. As well as improve internal processes, protocols, and best practices for their respective client group.
• Become familiar with all team members’skills and professional ambitions and contribute to performance reviews for direct and/or indirect reports.

  We are looking for people who:

  • Bachelors Degree in a relevant field
  • Minimum of 2 years in a publishing-related role
  • Minimum of 1 year of intensive team collaboration that shows potential for growth in employer management skills or prior employee management experience.
  • Ability to serve as a resource for answering employee questions about J&J company policies and enforcing those policies.
  • Proficient in at least one major online peer review system
  • Experience providing outstanding customer service, directly managing complex client projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.

    About Wiley:

    Enabling Discovery, Powering Education, Shaping Workforces.

    We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to societys advancement, and giving seekers the help they need to turn their steps into strides.

    Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wileys headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

    Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individuals status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

    We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

    We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

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    Location/Division:

    United States;Cary, NC, USA

    Job Requisition:

    R2400241

    Remote Location:

    No

    Time Type:

    Full Time

    Target Base Pay Range:

    $53,800 –$77,133