About the Role
We’re building the next generation of data science tools for people that love data science. We work with some of the world’s largest organizations to help them succeed in analyzing their data and scaling their data science workloads.
We need your awesome talent to lead our technical writing efforts in building and A-Grade applications and dataviz components to power these teams.
Downloaded 5 million times per month, Dash &Plotly are how AI, ML, and data science in Python are delivered to business users.
We’re a fun, growing, highly collaborative, creative team of people that love our craft. We care about diversity, equity, and helping each other succeed. We value communication, curiosity, kindness, passion, and a healthy, work-life balance. We are avid readers, hackers, architects, and data scientists.
If engineering excites you, and you think Plotly is the place for you, we’d love to chat further.
Duties &Responsibilities:
- Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
- Develop comprehensive documentation that meets organizational standards
- Write user-friendly content that meets the needs of the target audience and sets our users up for success
- Gather customer feedback on documentation to improve usability.
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Responsible for continuously editing and revising content for improvements, to ensure users have the best possible experience with a changing digital product
- Consistently work to obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content
Job Requirements
- Bachelor’s degree in English or Communications, or equivalent experience with technical writing in the field of software development.
- 2+ years of technical writing experience.
- Strong written and verbal communications and experience working with content in multiple mediums.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
Nice to Haves
- Previous software development experience.
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