Technical Support Representative - remote

Technical Support Representative

ADASHI Systems is a dynamic, entrepreneurial firm looking for exceptional people to join in our passion to help public safety agencies. As a leading software developer in the Public Safety market we are in the business of saving lives. Our software is used by customers around the world to respond to and manage emergencies.

We want people who love using cutting edge technologies to improve the world of Public Safety and who are not afraid of tackling challenging technical problems. Even as a fun spirited company we take what we do and the people we support very seriously.

We are looking for a highly motivated Technician to work in a team that supports our software deployments in the field, as well as internal company I.T. infrastructure.

Our platform consists of a Server application running on Windows, 2 Windows Client Applications, a Mobile app on both Android and IOS, and web applications running under IIS. Our applications are highly customizable to suit customer needs, and provide a multitude of configuration options. As such, highly detail-oriented individuals are essential for this position.

What you can expect from the role:

Work 9 AM to 5 PM Eastern Time as part of Tech Support team

Monitor phone for slow-moving trouble ticket queue (approx. 0-5 calls per day)

Occasional after-hours work is required but no more than 40 hours in a week on average

After getting fully trained, will join the On-call rotation for Enterprise customer, 1 week out of every 4. This means 24/7 emergency phone calls are possible (but rare)

Test and deliver new software updates to customers

Troubleshoot wide variety of software issues

Maintain company I.T. infrastructure

Will work from home (home Internet connection required, company will supply other hardware)

Occasionally document internal processes

Hiring Criteria:

Ideally 10+ years IT experience - we're looking for someone that has a strong IT foundation with some advanced Application Support on top of it

Extensive Windows software and operating system installation, configuration, and troubleshooting knowledge.

Windows networking basics

Software testing and Defect Reporting

Virtual Machines (VMWare mainly)

Experience in ESRI and other Geospatial technologies

Solid troubleshooting instincts, communication, and attention to detail

Interpersonal skills for direct customer contact

Wishlist:

Microsoft SQL database knowledge and experience 

Ability to read and interpret XML

Client/Server support

IIS Management

AWS/Azure experience

DevOps or MSP experience

Mobile OS Support

Scripting knowledge

Tech writing knowledge

Compensation:

Competitive full-time salary dependent upon skills/experience plus great benefits that include health/dental/vision, HSA, 401k matching, and opportunities for advancement

Please Note: You must be eligible to work in the USA without a visa or visa renewal. No visas will be sponsored.