🔥 Technical Support Rep (CSS/HTML + Fluent English) - remote

Poptin

Posted 2 years ago

Css Wordpress Html Shopify Communication Performance Requirements Analytics Optimization Customer Package Roadmap Platform For

We are looking for a Technical Customer Success Rep. to join our Team.

Job Title: Technical customer support

Location: Remote

Terms: Full time

About us: Poptin is a conversion rate optimization platform that helps to convert website visitors into leads, subscribers, and sales using smart pop-ups and forms. Create beautiful popups and overlays in minutes and use advanced triggers and targeting options to capture qualified leads and grow your sales.

Responsibilities:

Answering daily users’ questions via live chat.
Providing timely and accurate customer service.
Talking to customers through a series of actions to solve problems.
Following up with clients to ensure problems are resolved.
Assisting customers to get better results.
Updating tutorials and guides.
Collecting and presenting accurate user feedback to the development team.
Influence development priorities and future roadmap.

Requirements:

Prior experience as technical customer support or a similar role.
Good knowledge of HTML and CSS
Good knowledge of WordPress, Wix, and or Shopify
Excellent communication skills.
Basic knowledge of Google analytics.
Fluent in written and spoken English
Good time management skills.
Attention to detail and good problem-solving skills.

What makes us different?

Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
We are a nimble team that respects each other’s work and time.
Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries

You’ll enjoy these benefits;

Competitive salary package
Grow professionally and work remotely with team members all over the world.
Performance bonuses
Annual paid leaves
Experience work-life balance

Are you the right person for the job? Apply now :)

Apply