Description
We are looking for a Technical Support Engineer to assist our customers with technical problems when using ipdata's services. Your responsibilities would include resolving customer queries, recommending solutions and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator and have a background in software development.
Responsibilities
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Analyze and escalate product bugs (as reported by users)
- Create issues on Github with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements
- High-level English proficiency, verbal and written
- Software development background
- Experience working with APIs i.e. making HTTP requests in any language
- Familiarity with Postman or curl is a plus though not required as both can be easily learnt
Benefits
- Paid time off
- Fully remote
- Home office stipend
- Reimbursement for software you'll need as well as courses for professional development
Data source
We Work Remotely