Technical Support Engineer (Remote in Singapore or the Philippines)

CodeLathe

Posted 3 years ago

Linux Communication Enterprise Ubuntu Product Windows Documentation Storage Configuration Deployment Software Customer Email Systems Solution Hardware For

CodeLathe, (an Austin, TX, USA based company) is looking for a strong Technical Support Engineer with deep technical expertise to provide technical support for our customer base around the world.

Learn more about why you should come work for us: https://www.getfilecloud.com/jobs/ This is a remote job and will require working remotely with other team members.

Responsibilities:

Assist customers with installation and configuration of CodeLathe's FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers
Answer technical questions about software installation, deployment and usage scenarios
Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
Add and improve technical documentation

Required Qualifications:

Strong Experience with Linux Administration and troubleshooting is required
Knowledge of different Linux distros including Ubuntu, Red Hat is a plus
Good written and verbal communication skills
Self-starter, highly motivated and works with little or no supervision
Genuinely passionate in helping others, takes ownership and pride in their job

We Offer:

A team of passionate, committed individuals dedicated to building a world-class product and personal growth
A competitive salary with an annual bonus
Full-time, fully remote work with flexible working hours
25 days of paid time-off and five company-wide holidays
Reimbursement of hardware, monthly internet connection cost, and weekly lunch
Company meet-ups in places around the world (planned to resume with a trip to Singapore in 2022!)

Location: Remote in Singapore or the Philippines. Job type: Full-time. If you are interested, please send your resume to jobs@codelathe.com. Please note the job ID TSE1 in the email subject.

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