About the job
This job posting is for someone who is roughly in the UTC+12 and UTC-7 timezone, which encompasses New Zealand, the Pacific Islands, and the western half of North and South America.
Technical Advocates at Discourse are generalists. Daily tasks include supporting customers via our public forums and our support inboxes, reproducing bugs for our engineers to fix, and handling day to day tasks managing customer sites on our infrastructure (e.g. moving sites between tiers, restoring backups, etc.).
There is also scope to work more deeply in areas that you enjoy – some Tech Advocates love helping customers build theme components or tweak their CSS, others enjoy jumping on calls to talk about plugin requirements, while some feel at home writing SQL queries. There is room on the team to grow in the areas of your strength or passion.
Discourse is primarily a hosting company: the majority of the work you will do will be supporting our customers, or assisting with customer-specific implementations and migrations.
About you
You work well independently and remotely with minimal amounts of day-to-day micromanagement. You should be comfortable managing your own time and prioritising your own work. At Discourse the ability to communicate well in writing is paramount. Most of your interaction with team members will be in writing. You will also interact regularly with the public on https://meta.discourse.org/. We have no central physical office, we are 100% remote.
You have an excellent working knowledge of Discourse, including experience with the Discourse admin interface, and you are comfortable using the command line and Rails console.
You have great customer service skills like responsiveness, follow-through, and empathizing with customer needs. Taking care of customers is a high priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can take on the same task yourself if it comes up again.
You should be someone that is details focused and follows up on loose ends. You must be comfortable keeping several balls in the air at once, but with the ability to find and focus on special projects during quieter times.
You should be kind to your co-workers. We believe in a welcoming workplace where people from different backgrounds and cultures work together to create something great.
About us
There are many benefits to working at Discourse including a flexible work schedule, 5 weeks of holiday per year, funding for a co-working space, and more! Learn more.
Applications
To apply, contact us via email.
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