Technical Account Manager (m/f/d) - remote

Technical Account Manager (m/f/d)

permanent employment, full time ·mobile working

INTRODUCTION

We are looking for an account manager who takes care of the technical aspects of large client projects. But also helps to configure and administrate our product for internal stakeholders.
Are you looking for a dynamic environment with a highly motivated and diverse team in a very fast growing company?
Then you should apply to us.

YOUR MISSION

• You accompany and are responsible for handling large client orcooperationalprojects
• You support our customers and the whole team in analyzing and solving complex technical IT issues, in particular issues with: Office Add-Ins, SCIM AD connections, SSO via OAuth or SAML, SCORM-based LMS and Whitelisting of our phishing mails in various solutions
• You support in exchange with stakeholders, collect requirements, prepare change requests for our product development and keep track ofdeadlines
• You configure our product for the project needs,check if everything works(supported by our QA team)and accompany the go live
• You make sure to get the most out of our product for internal and external stakeholdersby offering the right feature set anditsconfiguration
• You accompany our agile teams in technical projects as a technical project manager and thus create transparency about the status and progress and manage the magic triple constraint
• You identify opportunities to upgrade or modify products so that they meet customers’needs more effectively
• You monitor ongoing projects and intervene should problems arise

YOUR PROFILE

• You have a bachelor's degree in computer science, business, or a degree in another related IT field
• You should have excellent technical skills and knowledge, as well as interpersonal skills
• You should be tech-savvy, analytical and well organized
• You have several years of professional experience in a project or account management role
• Excellent troubleshooting skills: Microsoft 365, Microsoft Exchange (online &on premise), Azure AD, and preferably Google Workspace.
• Excellent technical knowledge of Windows servers, Active Directory, Security, Encryption, firewalls, mail servers, network infrastructure etc.
• You can communicate very well and appreciate the daily interaction with colleagues
• You are fluent in German and English
• You have a startup mentality, so you are ambitious, motivated and like to tackle things hands on
• You are a team player and open-minded for a (currently unfortunately only virtual) after-work drink

WHY US?

• Independent work in a team and steep development opportunities in a fast-growing company in the field of cyber security / IT security
• A competitive fixed salary and the opportunity to participate in the company's development through virtual shares (VSOP)
• 33 days of vacation and a flexible home office arrangement
• Option on a KiGa place through our cooperation "SoSafe x FRÖBEL"
• "Workation" offer to work temporarily from abroad during the dark winter months
• Mobility Package (subsidized bicycle or public transport subsidy)
• Company pension program
• Lots of (virtual and physical) networking and community formats, such as weekly "team bootcamp" as a shared sport, mystery lunches and tech talks
• A cool team (already >200 employees) with diverse backgrounds and an inside look at a fast-growing, VC-backed startup
• A stylish, well-connected office in the heart of Cologne-Ehrenfeld (47 seconds to Kebapland!)