Talent Relations Coordinator - remote

Lemonpie

Posted 2 years ago

👉 First Things First

We're people first in a crazy way and firmly believe in providing candidates with everything they need to know prior to considering joining the team. Because we don't employ, we partner. And every great partnership is a two-way street.

That's why we've built an enhanced version of what you'll find below that provides:

🔎 Actual examples of what this role does every day
💻 The tech stack we use to do it
💡 What we believe as a company
👐 How we work together
🕹️ How we play together
🍋 Meet the Lemonfolk
🌱 More on how we invest in our people, including what our team says about life at the pie
🚀 Hear about our upcoming people plans
🧮 FAQ's &so much more

We highly recommend viewing &applying via the enhanced version here.

Or, keep scrolling if you'd prefer to just know the basics (pinky promise we won't be mad).

🍰 Just a Slice (TL;DR)

Lemonpie is a full-service podcast PR company that specializes in securing our client's guest interviews on podcasts that are already speaking to their target audience.

We're also not your standard PR firm. We guarantee our results &never, ever, take the "spray &pray" approach.

Our team is the very best at what they do and we may or may not be having a bit too much fun building this thing together.

Company:

Founded: 2016
Employees: 11 (a small team doing big things)
Growth: Last year alone, our revenue doubled &clientele grew by over 30%
Location: Fully distributed
Brands we've worked with: HubSpot, FreshBooks, Four Sigmatic, Doist

Role:

Primary purpose: Provide clients with timely and accurate coordination of, and preparation for, the interviews we secure for them
Schedule: Full-time &flexible
Location: Fully remote, live &work anywhere within the U.S.
Time off: Unlimited PTO with a mandatory 3 weeks off per year (not included the ~15 holidays we're closed for throughout the year)
Other cool perks: An additional $1200/year remote work stipend, generous parental leave policy, &an achievable growth trajectory for every role within the company. Oh, and we're awesome.

💪 What You'll Do

As we mentioned above, our TRC role exists to provide clients a successful Podcast Tour via timely and accurate coordination of, and preparation for, the interviews we secure for them.

Specifically, you’ll help us with:

Interview scheduling - Coordinating with podcasters and clients to schedule interviews at times that work well for each of them.
Prep material - Ensuring our clients have the prep material needed prior to every interview.
Project management - Keeping our project management systems up to date (Notion &HubSpot) in real-time to aid in tracking client deliverables.
General communication - Sending clients booking emails with detailed information on the podcast we’ve secured for them (size, their online presence, audience type, why the show is a good fit for their goals, etc.), following up with podcast hosts for connection/interview details when needed, providing hosts with any information they request on our client, answering any questions a client may have in regards to their interviews, etc.
Random acts of kindness - Thinking of unique ways to surprise and delight clients and podcasters.

✅ Requirements

Qualitative:

Other people might call these soft skills, but we don’t believe there’s any such thing. Instead, we call these our People Pillars, because no one gets in without them. They’re not a dusty list of “nice to haves” we keep in our metaphorical basement, only to pull them out when we’re hiring.

They’re part of the living, breathing organism that is our culture DNA and we don’t risk negatively disrupting it. For anything. Ever.

Not for 20+ years of experience. Not for mind-blowing industry connections. Not for a proven track record of doing every last thing we do as a company with 100% success. Not even for a hand-written referral from Tim Ferris.

Nothing.

That’s why we place an even higher level of importance on our qualitative requirements than our quantitative (which are still very high).

With that, if you can’t honestly see each one of these traits within yourself and are confident they would shine through to us via your written &verbal communication with us, we ask (in our kindest, most gentle voice), that you come back and visit us when you can. 💛

Kind - Speak and act kindly, regardless of the situation.
Empathetic - Able to authentically put yourself in the shoes of clients and teammates.
Vulnerable - Able to share those “crazy” ideas, respectfully speak up when you disagree with an approach the team or company is taking, and share when you’re going through something personally challenging so we can support you.
Funny - We’re a company run by young, talented, and fun individuals. If you don’t laugh at a good meme, get sarcasm, and have an easily identified sense of humor (even if it’s different than anyone else’s on the team) we may not be a great fit.
Personable - Clients and team members would enjoy communicating with you. Never, ever, under any circumstances, are you a Karen.
Proactive - You look ahead to stay ahead of possible challenges &take action before you have to and without prompting.
Resourceful - Wouldn’t ask anyone something you could Google.
Over-communicative - Responsive &engaged. Enjoys speaking to both clients and team members. Provides clients, their team, &the leadership team with status updates as needed.
Organized - You would honor and improve organizational systems currently in place, keep to-do lists up to date, and manage your time effectively.
Trustworthy - We would never have to wonder if you’re working when you say you are, you’d never dream of sharing any inside intel, and you’re always transparent about mistakes.
Accountable - You own your work for better or worse, meet deadlines, etc.

Quantitative:

Must haves:

1+ years scheduling experience - This is the primary responsibility for our TRC role so the right fit will be experienced in (and comfy with) communicating with podcast hosts &clients to find times that work well for them, send calendar invites, and stay on top of any incoming requests or questions from both parties.
1+ years project management experience - You’ve been in charge of keeping at least 1 kind of project management platform (Asana, Trello, Basecamp, etc.) up to date on a daily basis. Major bonus if you have experience with Notion.
1+ years working with GSuite - You’ve regularly used GSuite tools. Specifically, GMail, GCal, &GDrive.
Impeccable written &verbal communication skills - 80%+ of every role at Lemonpie involves written or verbal communication tailored to our internal brand voice (fun, friendly, informative, &always professionally upbeat) but with each team member's unique stamp on it.
Attention to detail - We know every job posting on this side of the hemisphere states this as a necessity, but we actually mean it. Not attention to detail like you remember someone’s name. Attention to detail like you notice if someone puts a phrase in italics in an email but missed a letter at the end that’s still in the standard font. Yes, we’re serious.
Internally motivated - We don’t (and can’t) micromanage, so if you’re someone who needs to be frequently steered in the right direction or doesn’t work well autonomously, we love you but we’re just not meant to be.
Independent thinker - You see the way something has been done but think independently enough to make it better vs. going with the flow. You come across a unique situation that you haven’t been trained in yet but you can piece together other parts of training, how we handle things as a company from a high-level POV, etc. to come up with a great game plan rather than needing to ask someone how it’s always done.
Intuitive &thorough researcher - You’re easily able to identify the right website to add to a booking email based on how the recipient would feel receiving it, you’d never have a hard time finding a great gift based on info from someone's Instagram account, etc.
No ego - “I don’t need to be right;I need to get it right” aligns with your way of thinking.
Coachable - Not just from a willingness to learn perspective, but you also take any feedback to heart and apply it right away. We’re able to see our feedback and guidance in your work as you get up to speed &beyond.
Growth mindset - You see consistent learning &approving as an extension of any role you serve in.
You live in the United States.

Good to have:

External scheduling communication - You’ve had to communicate with people, preferably clients, outside of your own company to coordinate appointments of some kind.
Remote work experience - You’ve learned a new role primarily asynchronously, have managed your own workflow independently, don’t need a call or Zoom meeting to navigate hiccups, etc.
Basic PR knowledge - You have a general understanding of what modern PR is and what it can do for brands.
Basic brand/business knowledge - You have a general understanding of what businesses expect from their partnering vendors, would know how to convey the ROI of a booking, etc.
Writer at heart - If you love to make even the shortest email shine from afar prior to hitting send you’ll naturally enjoy life at the pie a bit more.
You love podcasts - It’s kind of our thing. 😉

🚀 Success Indicators

How you'll know you're killin' it every step of the way.

1 month:

Training is complete +
Is familiar with the scheduling preferences of each client
Can schedule all interview types with assistance
Can maintain Notion with assistance
Can complete weekly Prep Notes with assistance
Is actively participating in weekly Talent Relations team calls
Is engaged &actively participating in company-wide activities and conversations
Is actively coming to the team/leadership with any questions they may have
Is keeping notes on pertinent information for future reference

3 months:

Everything under the 1-month indicators +
Has been introduced to all clients
Can independently schedule all interview types
Can independently maintain Notion
Can independently complete weekly Prep Notes
Identifies and/or implements new ways we can improve the TRC role, processes, and/or client experience
Is operating autonomously and productively on a day-to-day basis
- Doesn’t require frequent input from others to successfully complete responsibilities
- Follows through on what they say they’ll do when they say they’ll do it
- Overcomunicates on status updates, learning challenges, misc. roadblocks, etc.
Is adhering to Lemonpie’s communication guidelines
Is outwardly displaying signs of all Lemonpie People Pillars

6 months:

Everything under the 3-month indicators +
Has implemented at least 1 significant improvement to the TRC role, processes, or client experience
Is regularly participating in some form(s) of professional growth (books, articles, lunch &learns, webinars, courses, etc.)
If interested in growing into another role within Lemonpie, they’ve met with the Head of Talent Relations &Chief People Officer for feedback/next steps

1 year:

Everything under the 6-month indicators +
Capable of training a new team member in the same role
If interested in growing into a different role within Lemonpie, they’ve started shadowing the appropriate team member(s)/seeing where they could pitch in on applicable work
Has implemented at least 2 significant improvements to the TRC role, processes, and/or client experience

✨ Benefits

Making our people happy makes us happy. Here's how we do it.

Live &work where you want - We’ve been remote from the start and have a fully distributed team, so you can live anywhere (within the U.S.) and work from anywhere your heart desires.
Flexible schedule - As long as you’re available during core business hours and keeping full-time hours (7am-3pm, 8am-4pm, 10am-6pm, etc.), you have the freedom to create a schedule that’s optimal for you.
Unlimited PTO - Not unlimited so you feel bad taking it, not unlimited but you have to cut through a ton of red tape to use it, and not unlimited to a certain point. Truly unlimited. We strongly believe in working to live, not living to work, and want that to show in all of our employees’ lives. We also know that taking plenty of time away from work is crucial for our mental health, which is why we have a strict 3-week minimum time off each year in addition to the ~15 days per year we’re closed. Fun fact: We’ve never denied a time off request throughout the 6 years we’ve been in business.
Paid parental leave - Our maternity &paternity leave is fully paid for up to 18 weeks. We have a mandatory 12 weeks of paid leave for all new parents (biological or adoption) but we encourage you to take as long as you’d like up to 18 weeks.
Remote work stipend - We add $1,200 to all of our salaries to provide our team with an extra $100/month to fuel their remote work-life (coffee when working from a coffee shop, a co-working space, more loungewear as a reminder that you never have to wear uncomfy pants again).
Real growth opportunity - Even though we’re a small company, we’ve intentionally designed our team structure to allow for internal promotion for every role, and the average time someone is with us before getting their first promotion is less than a year.

🌱 Our Hiring Process

We value each and every one of our candidates and we’re in this together.

First and foremost, transparency is of the utmost importance to us, so we’d like to start by letting you know that this won’t be the quickest or easiest hiring process you’ve ever gone through.

Here’s why:

Our Chief People Officer personally reviews all applications

Our candidate experience is intentionally designed to see if we’re a good fit for one another, which naturally takes a lot more than an application and a couple calls

Our people &culture are everything to us and finding the perfect fit is more important to us than a quick &easy process (both for you &us)

If you’re still with us, keep scrollin’ to find out exactly what you can expect when applying with us.

Phase 1 | Application:

Once you submit your application, you can expect to be kept up to date each week and to hear back from us regarding next steps no later than 3 weeks from the time you apply (although we aim for much faster, which you’ll receive more info on after you apply).

Time to complete: 20 minutes - 1 hour

Phase 2 | Video screening interview:

If we like your application, we’ll ask you to complete a self-recorded video screening interview.

Don’t worry, it’s quick &easy, done via a platform we’ll direct you to so you don’t have to worry about actually recording it yourself, and all the directions you could ever need are included.

You can anticipate hearing back from us within 1 week of completing a screening interview.

Time to complete: 15 minutes

Phase 3 | Test project:

If we like your screening interview, we’ll ask you to complete a test project free of charge to give us a better idea of how you operate hands-on.

The work completed in said test project isn’t used for anything outside of gaining perspective on your work.

We know this may seem like a big ask to some, but if doing something you feel you may be overqualified for or needing to “show your work” isn’t for you then we’re, unfortunately, not meant to be.

And as many of our team members have said previously, we pour triple as much into a new team member's first week with us as we’d ever ask them to pour into a test project.

We don’t employ, we partner. And partnership is a two-way street.

You can anticipate hearing back from us within 1 week of completing a screening interview.

Time to complete: 2-4 hours

Phase 4 | Interviews:

1st interview - 1.5 hours with our Chief People Officer
- What’s covered:
  - A deep dive into previous role experience, including highs, lows, &types of teams you’ve worked with
  - A deep dive into our culture, as well as what you find the most important traits of any company culture to be
  - Answering any questions you may have
  - You can anticipate hearing back from us within 3 days
2nd interview - 1.5 hours with our Head of Talent Relations
- What’s covered:
  - Getting to know one another
  - An overview of each current team member &role in the Talent Relations dept
  - A deep dive into what the day-to-day for a TRC looks like
  - Sharing role-specific information on our tools, systems, documentation, etc.
  - Answering any outstanding questions you may have
  - You can anticipate hearing back from us within 3 days
3rd interview - 1 hour with our Founder &CEO
- What’s covered:
  - Getting to know one another
  - Answering any outstanding questions you may have
  - You can anticipate hearing back from us within 3 days

Time to complete: 4 hours

Total time investment from application to offer: 6.35-9.15 hours

The time we’ll invest in you from day 1: Endless

🌠 How To Apply

If everything you've just read has you jumping on a couch Tom Cruise circa 2005 style, consider this your formal invitation to apply.

We can't wait to meet you.

Apply