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Support Engineer (Remote, Part-Time)

TinyPilot
Posted 2 years ago
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We Work Remotely
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You'll assist users who require technical support with TinyPilot's software or hardware products. Your tasks will include:
  • Assist users who request support in TinyPilot's Help Forum.
  • Assist users who email TinyPilot's support email.
  • Add and maintain support articles.
  • Create tutorials for customers (like this one).
The time commitment is 10-20 hours per week.
Compensation
$40/hr (USD)
Location
Remote
Perks
  • Fully remote work
  • Flexible hours
  • Minimal meetings (once a month check-ins)
  • No on-call rotation
  • Free TinyPilot Voyager 2
  • Work with a growing, bootstrapped startup
Requirements
  • Strong written English
  • Comfort with the Linux OS
  • Familiarity with common UNIX utilities (e.g., grep, curl, apt)
  • Familiarity with Raspberry Pi
Nice-to-haves
  • Familiarity with Ansible
  • Familiarity with bash scripting
  • Experience maintaining a bare-metal server
  • Familiarity with HelpScout
Hiring process
  • Apply via email
  • If you're a good match, we'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
    • This should take 30-60 minutes.
  • If your sample answers are strong, we'll make you an offer to work on a trial basis at full pay.
    • If we decide not to move forward with your application, we'll still provide constructive feedback about the answers you provided.
  • After a few weeks, we decide whether to continue working together long-term.
    • To apply
    Email Michael Lynch, and include:
    • A note explaining why you'd be a good match for this work
      • You'll have a much higher chance of a follow-up if you discuss specific details of TinyPilot and the role.
    • Your resume
    • (optional) A link to your blog, ServerFault profile, or any other online example of you providing technical advice.
    Apply
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