Help our largest customers get the most out of Octopus Deploy. Octopus Deploy does one thing and does it well: it's the most popular deployment automation tool in the world. Of course, our customers don't buy Octopus Deploy because they want Octopus Deploy;they use our software because they're trying to get the benefits of continually delivering working software. We are looking for people who live and work in the United States to join our remote-only Solutions team. You will join our US/UK-based Solutions team who ensures our customers are successful in using Octopus Deploy. Our customers are just like us. They are developers, or they work in operations. You will be helping people just like you get the most out of Octopus Deploy. Have a passion for CI/CD and DevOps but haven't had a chance to work in that space full-time at a company? Great, we want to talk to you. In this role, you'll get the chance to scratch that itch by working closely with our customers. They might be dipping their toes into CI/CD or DevOps, or they might be looking to take the next leap to get to the dream of zero-downtime deployments in the middle of the day. Technical Account Management is our fancy way of saying the technical side of account management. You will collaborate with a customer success manager on an assigned list of our largest customers. The customer success manager manages the entire relationship, they work with CTOs, procurement, and other leaders in the company. As the technical account manager, you'll be responsible for helping your assigned customers overcome any technical challenges. That could include a 1:1 Zoom call to discuss a feature request, doing a demo of soon-to-be-released features, writing up a recommendation guide, or working on creating or augmenting step templates. Our team motto is simple, help 100 customers by helping 1 customer. In other words, don't horde knowledge. If one customer is running into a roadblock, chances are 100 more are encountering the same thing. When we find a solution when helping our largest customers, we share it with the world by producing blog posts, documentation, videos, or webinars. Our ideal candidate is a mid-level-senior person with 5-9 years experience in the Development, Operations, or DevOps space, or someone who has used Octopus Deploy for 1+ years. This application is for the role of Solutions Architect on the Solutions team. This role is for someone who has a passion for CI/CD, enjoys helping others, has used Octopus Deploy in the past, and wants to move from full-time development or operations to a more DevOps/Consultant role. We are looking for someone with some experience in development, operations, or DevOps because you will be talking with people in similar roles working for our customers. Having a common background helps you build better relationships and solutions for our customers. A successful customer is a happy customer. We know the typical adoption lifecycle is POC, Pilot, and then general adoption. For some companies, that take weeks, while for others, that could take over a year. At each step, a customer might need someone to bounce ideas off of or recommendations on how to implement a specific technology. The Solutions team's goal is to ensure our customers are getting the most out of Octopus Deploy whether they have been using Octopus for six months or six years. Octopus is not a startup. We do not need venture capital;we have been a sustainably profitable business from day one. We care about building a sustainable company, and we do this by helping customers succeed, leaving increased revenue as a happy byproduct. Working at Octopus will enable you to meet people from around the world. Other members of your team are based in the US, UK, and Australia;this will be a remote role - you'll spend most of your time working from home. We have an all-company kick-off held in early February for a week or so in Brisbane (or we will once COVID is over). There will also occasionally be some optional travel to exhibit or present at conferences (again, once COVID is over). Our philosophy is simple. Octopus Deploy is "bought, not sold," by the people who use it. It's a land and expand strategy that only works if customers achieve their goals and enjoy using our software. If you have a passion for seeing customers improve their CI/CD pipelines or adopt a DevOps approach more broadly and are comfortable talking with small groups of people, this role is a chance to make a big difference.
A typical day might include:
- Working where you work best, perhaps in a home office designed by you, using a device of your choosing, with or without music, in an atmosphere you create for yourself.
- A video call with an existing customer who's been using Octopus Deploy for a while. You spend time understanding their goals, then determine what's working for them, what's not, and how we can help them to succeed.
- Writing up advice on how a particular customer should implement Octopus Deploy for their entire organization.
- Helping a customer's security team understand the best practices for using Octopus Deploy and what impacts it might have for them.
- Representing Octopus Deploy at conferences and talking to users face-to-face.
- Creating knowledge base articles or updating documentation to help customers help themselves.
- Writing a blog post with a step-by-step guide on how to leverage a feature in Octopus Deploy.
- Putting together some sample scripts to show off some of the more advanced features in Octopus Deploy.
- Recording a video showing off some useful Octopus Deploy tidbit.
- Hosting a webinar to help people get started or how to use the latest feature added to Octopus Deploy.
You'll be a great fit for this role if:
- You have experience with continuous integration &delivery and have set up CI/CD tools before.
- You've implemented CI/CD at one or more companies, recognizing a successful implementation is a combination of people and tooling.
- You have some experience in a client-facing role - e.g., perhaps in consulting, support, or as an influencing force within your company.
- You have a mix of technical skills, experience in development, release management or operations.
- You enjoy and are good at explaining difficult concepts in easy-to-understand ways.
- You've got some experience under your belt and understand the realities of life in a large enterprise.
- You enjoy solving complex problems.
You'll enjoy this role if you:
- Love CI/CD and DevOps and can't stop talking about it.
- Enjoy the feeling of not just solving a tricky problem, but in seeing the joy in customers thanks to how your solution helped them.
- Considered a consulting role, but prefer to work with multiple clients on a variety of problems than a single client for a longer time.
Data source
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