Software Support Engineer - remote

Seeq makes data analytics software for a big market that’s often overlooked by tech companies: industrial process data. Think pharmaceutical manufacturers, wind farms, and energy companies with tons of equipment and sensors. Our software engineers tackle hard problems in streaming calculation, storage and distributed computing, and we create elegant HTML5 data visualizations with smooth interactivity.

Our company is 100% remote and proud of it. We use a variety of collaboration tools, like Zoom and Slack, which makes us feel like we’re in the same building together. We have a stacked team of kind-hearted, talented engineers that love to collaborate, teach each other new tricks, and build products that far exceed our customers’ expectations.

The core of our product is a full-featured calculation engine that can perform complex math and execute machine learning algorithms on streaming time series data.

We are looking for Software Support Engineers to build out our global virtual team that reside within and are authorized to work in either Kenya, Romania or Malaysia.

As a Software Support Engineer (SSE) you’ll join our growing team to help our customers install our software (or, in the case of our cloud offering, deploy to one of our cloud-hosted environment), connect to their datasources, integrate their identity/authentication infrastructure, and upgrade to new versions. You will interact with customers directly (usually over Zoom webconferencing) to troubleshoot technical issues with our software and issues in the customers environment (firewalls, third party authentication, and general IT issues affecting our software deployment). You will be a member of the product development team and will have a strong voice in shaping development effort to improve customer satisfaction and mitigate common pain points. 

You have many (or even all!) of the following qualities: 

You are motivated by solving customer problems. You tenaciously dig in to find the real root cause. 

You are extremely responsive and communicative and are excited to help customers even during off-hours. 

You like both Linux and Windows -- we deploy on both platforms. You are familiar with either AWS or Azure cloud environments. 

You are constantly finding ways to perfect your craft, be a better teammate, and come up with cool stuff.  

You are disciplined with a high attention to detail. You enjoy sleuthing though multiple logs to tie together a theory of a root cause. 

You are patient and empathetic when you're helping customers with problems. 

You learn things quickly. You’re usually the one suggesting new ideas and raising the bar for the whole team. You listen really well, and you know how to make your ideas be heard without turning people off. 

You are capable of deep investigation of issues using standard system tools like Task Manger, Process Explorer and even Wireshark or other Windows Sysinternal power tools.  You are knowledgeable in troubleshooting networking technologies such as TCP/IP, HTTP(S), and Ethernet.  

You have a Bachelor's or Associate Degree in Computer Science, Information Technology / Information Systems or related field. 

You are up for traveling periodically to work with customers on-site or to attend our meetups to hang out with your colleagues and get some face-to-face time. 

You know how to balance life &work, and you don’t want a job that forces you to choose between them. 

You want to work with a bunch of really smart people that love working together. And you want to work for a startup with good investors and a bright future.