Social Content Specialist - remote

We’re celebrating explosive growth and need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. As a remote-first company, we believe you should be able to work from anywhere. With employees working from home offices across the globe, our team has never been more connected. Tell us where you'd like to work when you apply!

The Merchant Experience (MX) Team at Smile is a global team that strives to deliver the best possible customer experience 24/7. Our work is highly collaborative which allows for opportunities to work on projects that grow skills beyond just those required for your day-to-day role. We care deeply about the quality of our interactions with merchants—we truly want to help as many merchants as possible grow their businesses, and we ensure that every experience with our community is as delightful and helpful as possible.

We are looking for an eager and passionate Social Content Specialist to help be gas on the flames, supporting and contributing to making the first experiences current and potential Smile customers have with Smile a delight. Reporting to Smile’s Community Manager, you will work closely with our Community, Content, and Human Resources teams to build out a consistent (but flexible) content calendar, as well as work with the rest of the MX team on a wide variety of other marketing and communication projects. 

Our ideal candidate lives to tell stories with a purpose.  Whether you’re engaging with the greater community of ecommerce businesses on social media, making net-new social content, or running reports to share how campaigns are going and inform what we do next, you are obsessed with crafting compelling stories. We know that the best person for this job isn’t a marketing industry veteran—you might be newer to marketing but are driven to take what you know and make a difference. You love fascinating and empathetic stories, never used Google+, and feel a sense of accomplishment when you’re able to wrap up a project at just the right time.

Core Responsibilities

At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us. 

At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.