Senior Customer Success Manager (US / SaaS / Remote)

Senior customer Success Manager (US, SaaS, Remote)

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing inspirational catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot, and Williams Sonoma, the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1700 passionate customers and advocates worldwide.

We’re looking for a dedicated and passionate Senior customer Success Manager to ensure customer satisfaction, retention, and growth in the US market. You’ll be part of our international customer service team, working alongside our Customer Acquisition, Customer Support, and Product teams.

Responsibilities:

• Managing relations with your own set of key customers in the Retail and E-Commerce industry.
• Learning every detail about customer needs and motivations. It’s your job to ensure they both love our product and achieve their individual ROI goals.
• Identifying opportunities and advising your customers on how they can get the best results using Publitas.
• Driving each customer to retain and renew their contract with us, up and cross-sell when the opportunity arises.
• Managing in-depth (online) onboarding and training sessions, supporting customers with their launch of Publitas, and ensuring they get the most out of our software.
• Acting as Voice of Customer, liaising with other departments to share customer feedback on the product, service, and requirements.

Requirements:

• You are fluent in the English language.
• You are located in the US time zone and prepared to work EST hours.
• You have a relevant Bachelor’s degree.
• You have at least five years of experience in Customer Success within the SaaS industry.
• You’re authentic, driven, and passionate about getting results and helping people.
• You love connecting with new people and can express your enthusiasm.
• Your presentation, time management, and communication skills are on point.
• You have a keen interest in the tech industry.

Bonus:

• You have experience in the marketing industry.
• You have experience in marketing campaign management.
• You have a basic understanding of HTML, tag management software, and advertising software.

If you’ve been reading this far, chances are high you’re a bit like us:

• You desire to do things better and to improve the world around you.
• You believe that results and impact matter more than hours spent.
• You’re self-driven, and you love the fact that Publitas operates through values &habits such as:
  • Honesty
  • Respect
  • Passion
  • Generosity
  • Excellence
  • Curiosity

What can you expect from us?

• $58k –$91k base gross salary per year
• Twenty-five vacation days per year and your National Holidays off.
• A contract of indefinite duration.
• Work from anywhere you desire
• A monthly shared office space/coworking allowance.
• A one-time home office setup stipend.
• A top-of-the-line MacBook.
• Monthly wellness allowance to stay healthy while working remotely.
• Annual retreats in some of the greatest cities in the world.
• Free books in Kindle and Audible store.
• We’ll challenge and support you to get the most out of your potential through personal coaching sessions.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment team at careers@publitas.com if you have any questions.