Senior Business Analyst – Process &Documentation - remote

OpenClassrooms is a mission-driven company that makes education accessible to everyone, everywhere.

We are the leading online education platform in Europe and Africa, offering fully accredited online diplomas based on the skills of the future. Each month, at least 300 000 free students from around the world connect to our platform, and we currently count more than 10 000 degree students.

We are very proud to be part of the B Corp community (more than 3,500 companies that combine profit and general interest) and to have the Great Place to Work label. OpenClassrooms is also part of the Next40 group for the second consecutive year.

In April 2021, we announced new fundraising of 80 million dollars. This will help us invest in our product, continue our growth, and make education even more accessible across the world!

Welcome to the revolution of education! #BecomeFutureProof

RESPONSIBILITIES

In an environment where teams are heavily focused on running their operations, we are seeking an individual with expertise in optimizing processes and tools. The ideal candidate will demonstrate the ability to evaluate current business processes, identify the necessary process iterations and implement them in collaboration with internal stakeholders.

In this newly created role, you will:

• Support the Director of Operational Efficiency to ensure the Global Operations team runs as efficiently as possible from several angles ;
• Support all operational teams in meeting their challenges by ensuring easy access to the relevant information, at the relevant moment, in the relevant tool, for both Global Operations staff and customers ;
• Collaborate with OpenClassrooms stakeholders from all teams and all management layers to identify gaps in documentation or improvement opportunities ;
• Track these improvement opportunities and ensure process documentation is exhaustive, updated, and available “off the shelf” ;
• Measure the impact of your knowledge management effort on the teams’ productivity and the quality of their work, but also on the satisfaction of our customers.

REPORTING LINE

Reports to the Director, Operational Efficiency

YOU WILL LOVE THIS JOB IF

• Knowledge base management ;
• Experience in Customer Service and/or Customer Success environments, and CRM administration ;
• Superb organizational and project management skills ;
• Ability to work on a wide variety of projects ;
• Ability to understand, digest, interpret, and simplify complex problems and processes ;
• Excellent English communication skills, written and verbal (C1 level at the very least) ;
• Bonus: Product/Data specifications writing skills ;
• Bonus: French communication skills, both written and verbal is a plus.

YOUR BACKGROUND

• 7+ years of professional experience ;
• 2+ years startup experience ;
• 2+ years of agile experience.

WHY JOIN US

• A work environment and a strong culture built on agility, openness, respect, and high quality ;
• A competitive salary ;
• Pension plan: employer gross contribution 9% ;
• Health insurance: 100% covered for the employee and 50% for the family (no vision and dental) ;
• Our insurance provider Vitality Health offers a 50% off of the GYM plan on most Gym in London ;
• Modern Central London office space when needed for meetings/days in London (Holborn) ;
• PTO 20 days + additional time off offered. After one year at OpenClassrooms, a 1,000£ premium once a year for 15+ days off taken ;
• “Remote First” work policy ;
• A company MacBook.

HIRING PROCESS

• The journey starts with the first contact with a member of the talent acquisition team ;
• Then a virtual meeting with the manager of the team you are applying to join ;
• For the very final round, you will meet other team members (for example Brand &Comms, Learning, Employers &Student Success, Finance…) ;
• Finally, you will be asked to provide us with professional references including contact details.
• This process can be brought to change and evolve according to the context

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.

OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport”residence permit. There is also a simplified “accompanying family”procedure available for spouses and dependent minor children. More information here.

Working at OpenClassrooms means joining a dynamic and stimulating team, taking up challenges, meeting awesome people every week, and changing the world, a little bit, every day!