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Product Support Expert (Remote in Australia | Australia/New Zealand/AEST+2)

Follow Up Boss
Posted 2 years ago
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We Work Remotely
Communication Saas Crm Zendesk Product Audio Monitoring Back Space Vision Digital New Impact Free For Response
We’re looking for a Product Support Expert to join our team to cover support 8 PM-6 AM EST Mon-Fri.
*We're currently only looking for applicants based in Australia

Who Is Follow Up Boss
  • We’re a simple, communication and sales CRM for real estate teams (and we use our own product)
  • We’re a bootstrapped, profitable company started back in April of 2011
  • We’re a remote company with a mostly US-based team
  • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews

Why Work Here?
  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive salary, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!

This Role Is For You If…
  • You would describe yourself as patient, empathetic and having a good sense of humor
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS application

Your qualifications:
  • Must be located in Australia 
  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the Australia, quiet home office with fast internet.
  • Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:
  • Answering incoming phone calls from customers to offer support
  • Answering support tickets to help customers and free trials (we use Zendesk)
  • On-boarding and setting up new accounts and winning them over from the get-go.
  • Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
  • Advocating customers’ requests and needs across the entire company (we use Basecamp)
  • Educating about newly released features and functionality.
  • Contributing to our Help Center (help.followupboss.com)

Why Follow up Boss?

🏝 Work remotely: Live and work wherever you like!

💰 Competitive salary: Our career framework pays in the top 10% no matter where you live.

👩🏾‍⚕️ Insurance: Company paid health, dental &vision insurance for all of our team members and their families.

🍼 Family leave: generous family leave - fully paid!

💻 Home office setup: Get a Macbook Pro + $1000 to set up your home office.

👩🏻‍🏫 Personal development stipend: $1000 per year to focus on bettering yourself.

🤑 401(k): With 6% company match!

✈️ Retreats: Join us for company get-togethers every year!

☕️ Co-working stipend: Get some extra cash for a co-working space or a coffee shop work.

📚 Free books and Kindle: Get a free Kindle and all the free books - digital and audio - you like, anytime.

💪 Gym: Monthly stipend to keep you active and feeling good.

☕️ Money each month to spend on caffeine.

Apply for the job

If you’re thinking: “This is totally me!” then be sure to apply below.

To ensure that you’ve read the entire job description, please sneak the phrase BOSS located in Australia before your time zone [ex. BOSS located in Australia] in your first question response. 

We can’t wait to meet you!
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