Operations Manager (edtech + remote only)

LearnCube

Posted 3 years ago

Saas Pipeline Writing Product Startup Lead Performance Documentation Space Software Customer Systems French Virtual Document Backup Central Operations For Trust Global Link

Are you looking for an exciting, fulfilling and fun operations role with a fast-growing edtech company?

About this role

As the Operations Manager for LearnCube, this fully remote role will be responsible for leading support, operations and HR at LearnCube.

LearnCube is award-winning virtual classroom software for tutoring &language education. Our mission is to transform live online education.

We’re looking for an entrepreneurial, clever, check-list loving individual who would feel proud to help improve online education across the globe. Not only will you be working with a pretty cool team of people, but you’ll also be on our leadership team and have a critical role in steering the future of the company.

A few important things to note straight away about LearnCube:

We started as a “remote-first” company 7 years ago out of London in 2014.
We are a small-to-medium sized SaaS company representing over a dozen countries.
We are transitioning to a four-day workweek to attract &retain the best people.

What you’ll be doing:

Lead HR &Operations - by improving team day-to-day (4DWW, birthdays, employees).
Support Customers - by leading the support team (being a backup when needed) and becoming an expert on LearnCube products.
Create &optimise systems - by identifying problems and bottlenecks, and finding smart ways to do things better.
Manage operations - ensure that LearnCube processes and systems are relevant and well used by the team.
Manage Online School Pipeline - from setting up Online Schools, overseeing onboarding and optimising for customers.
Document Processes - writing and organising clear documentation using Google Drive &our wiki.
Manage Billing &Subscriptions - keeping subscriptions up-to-date and ensuring invoices are paid on time.

Required Skills/Experience (non-negotiable):

Highly organised and love creating systems
Very detailed-oriented &efficient
Excellent communicator and completely fluent in English (spoken and written)
Ability (or willingness to learn) how to lead Operations at a fast-growing SaaS company
Shows initiative and doesn’t shy from taking on responsibility and projects
Ability to adapt and grow (startup life isn’t a straight line)
Some experience with creating systems
2+ years of working remotely
2+ years of customer support experience
2+ years of operations experience (sorry this is not a graduate role and requires some experience in a SaaS company)
Live in Central European or UK hours (i.e. CET + or - 1 hour).

Nice-to-have Skills/Experience:

Some experience with academic (online) tutoring, teaching, education, technology would be useful
Second language would be a bonus (Mandarin, German, Arabic, Spanish &French are all especially helpful)
Some experience collaborating and coordinating with development and product teams
Ability to adapt and grow (startup life isn’t a straight line).

What you’ll receive:

- Full-time work (flexible hours around 4DWW concept. Note, you manage your day)

- Competitive salary

- Shares in company based on performance

- Freedom to live wherever you like (as long as you have reliable internet and a permanent residence located close to Central European Time (remember we will not consider candidates outside of CET, plus or minus 2 hours)

- Flexible leave &holiday policy

- 1-2 all-expenses-paid team trips to a location in Europe (Flight rules permitting)

- A monthly contribution towards your favourite local co-working space (depending on your preference)

- Allowance for professional development.

- A clear career path to Global Operations Director as the business grows

- Oh… and you’ll feel much more motivated knowing you’re changing the world for the better;improving both the access to and quality of education across the world.

Final words:

Aside from the non-negotiables, please don’t worry if you can’t check absolutely every criteria above (you’re probably way more awesome than you think).

Whatever gender, race, sexuality, nationality, religion, education, languages or quirks you have (or don’t), we don’t mind. Just bring strong values of honesty, trust, grit, motivation, and energy.

Apply now.

P.S. This role will have a lot of interest so please do not contact LearnCube team directly and respect this process so we can make a fair decision. Only apply by following the link by clicking the 'Apply Now' button on WWR.

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