Online Practice Manager | Strong Tech Experience Required | - remote

Making Relationships Work

Posted 3 years ago

Communication Qa Design Graphics Zendesk Video Admin Accessibility Youtube Lead Documentation Back Payment Email Payments Media Social Facebook Administrator

We are a Coaching Company who specialize in women whose marriage is in crisis. We are looking for a second Practice Manager to support our Graduate Programs and our Sales/Coaching Team.

This role needs to be available to work in Eastern Timezone - and requires you to work 2 Sunday nights per month 7:00pm - 10:30pm and Tuesday nights 6:45pm-9:30pm. Please do not apply if you cannot commit to these shifts within your full time role.

Here's what you need to know:

Job Description

Sales Team Admin

Daytime Schedule Managing (Wufoo forms, Breakthrough Calls)
Assisting Sales Team with Client care ( Emails, Logins, Payments)
Managing Inbox for Missed Webinars, Rescheduling of Calls
Hiring administration for Sales Team (Managing Spreadsheets/Interviews/Email Communication)
Onboards new Sales Team Members

Client Care 8 week program Admin

Providing backup support for the Practice Manager assigned to this group of clients, including:

Facebook Moderating of Comments/Concerns
Facebook Scheduling (Wins, Distinctions, Homework Post)
Client Care/Messaging - Follow up
Updating Payments
Back up for the twice weekly Q&A calls Mondays/Thursdays (Q&A call prep)
Managing Coaching Call Reminders
Tech Support ( Kajabi, Zendesk, Zoom)
Skills Room Scheduling
Kajabi updates for new content
Zendesk for support questions
Scheduling Interviews/Editing and Scheduling Interviews

Client Care post Graduate Admin

Facebook Moderating/Introductions
Onboarding new clients (Automated)/ Offboarding (Manual)
Managing Spreadsheets for Graduate Programs (Start dates, Payment Dates)
Creates Calendars for both Graduate Programs
Facebook Scheduling (Wins, Distinctions, Homework Post, Events)
Coordination of Weekly Calls Training/Mindset
Lead administrator for Graduate Programs
Administration of Monthly Training Recordings for Graduate Groups
Kajabi Updates for Recordings/ Content Accessibility
Zendesk for support questions

Social Media Manager/Light Graphic Design

FB group moderation (comments/banning)
Scheduled post for WMMW (Graphic Design Work)
Podcast/ Youtube Managing with Active Campaign Emails
Moderating our 11k member Facebook Page Moderating (comments, banning)

You will also run:

Podcast/YouTube channel administration and uploading
Active Campaign email sequences
ZenDesk (client email support portal)
Creation of calendars each month for client groups and other graphics
Kajabi content uploads (i.e. video editing, file documentation and naming)
The Clinician scheduling calendar
Trello

Job Type: Full-time

Salary: $3,800.00 - $4,000.00 per month

COVID-19 considerations:
We are 100% online so you will need to be able to work remotely with your own laptop and quiet environment.

This is a role for people who know who they are, are ready to be more, grow, face their own fears and discomfort if necessary, and show up big for themselves and those they serve!

If this sounds like the perfect fit for you, you will need to do 3 things EXACTLY as described below:

Fill out the application here: https://megantuohey.wufoo.com/forms/rb4uj7r14htth5/

Create a 1-3 minute video telling us WHY you are the BEST fit for this position. Upload it to YouTube, mark it UNLISTED (not private) and send us the link.

Email the video link and attach your resume to megan@megantuohey.com

Questions? val@megantuohey.com

You can browse my website here: https://megantuohey.com

Thank you and we look forward to meeting you via YouTube,

Meg and the MRW Team

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