Manager of Implementation &Professional Services - remote

LeadSimple Inc.

Posted 10 months ago

We are currently recruiting for this position exclusively in the United States, except for California, Colorado, and New York at this time.

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The mission of the Manager of Implementation &Professional Services is to ensure the delivery of exceptional customer experiences through professional service, focused on product adoption and LeadSimple fan creation.

A day in the life of…

Lead, Manage, Communicate, and Coach - prioritizing the development and well-being of the team by providing training and opportunities for growth.
Leverage data analytics to monitor customer satisfaction, identify common pain points, and continuously improve the implementation process.
Engage directly with customers identifying ways in which we can continue to delight.
Ensure the team can effectively educate customers on how to maximize value of the product.
Scale the professional services operation efficiently to accommodate growth, optimizing workflows, hiring and training new team members, and implementing advanced engagement tools.

Role Specific Requirements:

8-10 years of experience with, at least 3 years of experience managing teams.
Customer-centric mindset - Unwavering commitment to the customer experience, with the ability to instill this commitment across the team and broader organization.
Performance Management - Sets KPIs, tracks performance, and drives accountability.
Problem-Solving Skills - Troubleshoots issues, resolves conflicts and handles high-pressure situations in a professional and effective manner.
Financial Acumen - Understands financial aspects of professional services, including how to drive revenue through implementation extensions, as well as upgrades and retention.
Knowledge of Industry - Understands the company's market, products, and customers, along with broader industry trends and challenges.
Technical Proficiency - Understands the technical aspects of the company's products and services and the ability to communicate complex technical information in a way that customers can understand.

Expectations for your first 90 days:

Exceed Professional Services Extension Revenue Goals
Improve CSAT &NPS
Audit and maintain capacity planning model on a per-pilot level
Increase customer engagement, including feature adoption

Perks:

8 Company Holidays + week off between Christmas &New Years
6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
1 Volunteer day with the organization of your choice
Monthly Healthcare Allowance
Yearly Vacation Allowance
Fun and outcome-driven work environment with a smart, hard-working team
Location independence
Mission-driven company and values-based culture

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

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We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

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The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Please only apply if you:

Embrace learning new technology
Learn fast
Communicate crisply
Proactively seek solutions
Own the outcome
Embody emotional maturity
Bring an optimistic “can do” attitude
Supply your own internet and smartphone
Have B2B SaaS experience (preferred)

Our Interview Process

Fill out the application
Answer questions via video questionaire to help use get to know you (15 minutes)
Culture Conversation with a member from our People Operations team (30 minutes)
Offline work sample test (up to 60 minutes)
Interview with Hiring Manager (60 - 90 minutes)
Possible panel interview (up to 60 minutes)
Offer call (15 minutes)
Written offer
Start date commences a 90 day onboarding period

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SO…Are You All In?

Not everyone can hang. It take a special person -

Someone who’s all IN. We are building a “rocket ship” at LeadSimple,

And we need All Stars to help us accomplish our mission.

LeadSimple, our team members are connected and driven leaders,

Who take personal responsibility for what they create.

We hit deadlines, we’re obsessed with both the customer and

Team member experience. We own the outcome,

We overcome obstacles and we find life lessons everywhere.

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In summary...

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You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

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What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

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Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

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If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

Apply