As part of our customer success team, you will be responsible for maintaining the highest levels of satisfaction for our valued customers, making sure they can make the most of Findify’s product –an advanced machine learning algorithm within search personalization for e-commerce. As demand for our product continues to increase, we are on a journey to grow the team substantially in 2021. We’d love for you to join us.
About the role:
The customer success team is critical to ensure that our customers get the most out of Findify. You will be the bridge between our customers and our product, helping to modify the product to match the customer needs.
Your responsibilities include:
- Customizing the Findify product in the integration phase to match the customer's unique needs.
- Work closely with the Customer Success Managers to deliver projects on time and with high quality.
About you:
You love developing technical projects from phase to phase and get satisfaction from making customers happy by tailoring the right solutions to them.
You are:
- Initiative-taking;you are self-motivated, a doer, and can drive projects from start to finish
- A team-player;you are comfortable working with different styles and believe (like us) that together we achieve much more than alone
- Driven;you are used to working hard to achieve a goal you care about and running several projects in parallel
- A good communicator;you are comfortable communicating in English.
You have:
- At least 1 year of development experience
- Good knowledge of front-end technologies (JavaScript, HTML, CSS)
- An understanding of how browsers work and the ability to debug performance issues in them
We’d be extra impressed if you also have:
- Experience working with React and Node.js
- Experience with ecommerce / SaaS companies
- Experience in working in/with remote teams
- Experience in working in agile/lean methodologies
- A side project or blog that showcases your passion
We believe that the more inclusive we are, the better products we build and the better we are able to serve our customers. Women and other minorities underrepresented in tech are strongly encouraged to apply.
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