IT Support Specialist (Central time zone) - remote

Position:                        IT Support Specialist 
Department:                Innovation | Staff IT
Reports To:                   Staff IT Manager
Type:                               Full-time | Ability to work Central time zone hours
Compensation:           $60,000-65,000 USD

Open through:         September 13, 2021

Tessitura is a nonprofit tech company serving over 725 arts organizations and cultural attractions in ten countries. The Tessitura CRM platform brings ticketing &admissions functionality together with fundraising, membership, marketing, education, front of house, business intelligence, and real-time web and mobile transactions. 

The Tessitura community includes cultural institutions such as museums, performing arts centers, theatres, orchestras, dance companies, festivals, opera companies, zoos, aquariums, gardens, science centers, and more. A global staff provides 24/7 support and offers guidance to streamline operations, grow revenue, and build lifelong customer engagement.

Tessitura Network is seeking a skilled and rapid learning individual to provide tier 1 and tier 2 support for its 250 globally distributed staff. Under the direction of the Staff IT Manager, the IT Support Specialist will respond to customer requests for assistance from staff end-users of multiple systems and maintain and monitor the Tessitura Network IT infrastructure in a virtual environment.  This individual will also assist in the administration and documentation of enterprise applications, as well as provide training where needed.  The IT Support Specialist is primarily responsible for direct staff end-user support for computer hardware and local and cloud software via an Atlassian-based ticket help system. 

Candidates for this role should have the desire to learn new material and enjoy technical puzzles as well as possess the research skills to uncover solutions to thorny and esoteric problems.  Candidates should also have some pre-existing multi-systems skills to shorten integration time into this position. Technical and administrative knowledge of Microsoft 365 and Azure AD cloud environments will be prioritized in the candidate pool.

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Apply by submitting a cover letter and resume through tessituranetwork.com If you have are having difficulty accessing or using the website to apply for a position, you can request help by sending an email to careers@tessituranetwork.com.

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are Tessitura, a nonprofit tech company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. Ticketing works hand-in-hand with fundraising, membership, marketing, education, and front of house. Intuitive tools help uncover business insights and turn data into action. And features like timed admission, integrated streaming, and contactless scanning help build a sustainable future. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 725 arts organizations and cultural attractions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit, and performance.