IT Support Specialist - remote

At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. We take great pride in the reliability, security, and performance of our systems and services. We are looking for a talented, security-focused IT Support Specialist to oversee all computer systems and to support our staff.

What You'll Be Doing

• Enabling team members located across the US by providing technical support for all IT equipment, including Windows and MacOS laptops, desktops, and related hardware.
• Supporting productivity software, Google Workspaces, Slack, etc.
• Supporting VOIP telephones and Google Hangout and Zoom video-conferencing.
• Supporting Meraki WiFi and networking equipment.
• MDM Enrollment Configuration and ongoing device management.
• Automating onboarding and offboarding of employee user accounts across tools.
• Liaising with third party providers (Lenovo, Apple, etc) for purchasing and technical support escalation.
• Hardware and Software asset management.
• Assisting with application integrations and Single Sign-On.
• Training and documentation.

What We'll Expect From You

• Bachelor degree or equivalent preferred.
• 2+ years of experience in an IT support role.
• Passionate about technology and helping people.
• In-depth knowledge and troubleshooting experience with Windows, macOS, Active Directory, and TCP/IP networking.
• Proactive problem solving, and the ability to work both autonomously and in a team environment.
• Effective verbal and written communication skills, both with a technical and a non-technical audience.
• Automation and scripting knowledge.
• Experience with Jumpcloud, Jamf, ProfileCreator, Apple DEP.
• Experience with workstation benchmarking and hardening.
• Experience with workstation security, antivirus, and antimalware.

What's Important To Olo

• Our families come first. We know they make us who we are and they are who we live and work for every day.
• Olo is our extended family. We’re in this together, fighting for one another. We’re happy to be here. We will not let one another down.
• We learn from and fight through setbacks. We recognize and help one another with direct feedback.
• We care about you. We offer 20 days of paid time off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan.
• We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle.
• Learn more about our culture, values, and mission. https://www.olo.com/images/culture.jpg.