Director of Operations - remote

We are looking to hire a Director of Operations. This is a vital role inside Empire Flippers.

We’re renowned for our rock-solid processes that simplify and standardise the process of buying and selling an online business. The Director of Operations is the person with ultimate responsibility for ensuring those processes are as good as they can be and continue to evolve in a fast-changing industry.

If you like to sweat the small stuff and are passionate about building teams and processes that delight customers, this could be the role for you.

This isn’t your usual 9-5;this role is 100% location-independent, allowing you to live anywhere in the world. Be it the beaches in Mexico or in a mountain resort in the Swiss Alps – the choice is yours. 

If this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!

As Director of Operations, your main role will be the day-to-day leadership of our Vetting and Migrations teams. This currently amounts to approximately 10 people.

You’ll do all the usual fun stuff involved in managing a team – 121s, team meetings, escalations, managing team SLAs and KPIs, etc. The primary purpose of this role is to ensure continued high performance from these vital departments.

You’ll also form part of the company’s senior leadership team.

As such, you’ll be involved in quarterly and annual planning, and regular senior leadership calls and be expected to contribute ideas to help us move the business forward.

This is an exciting time at Empire Flippers and you’ll have a seat at the table as we plot to grow our position as industry leaders.

Empire Flippers started in 2011. Back then, we were known as the AdSense Flippers, and we were all about building our own niche sites. We would monetize those sites via Google AdSense. Once the sites were making a little money, we would sell them on Flippa for 20x their net monthly profit.

We recorded our entire journey by blogging all about it.

It was a nice little business and soon we built quite a following of people who loved what we were up to. It got to the point where people asked us if we would use our Flippa account to sell their sites. They told us it would sell easier since we had the audience, and they would pay us a percentage of the sale.

So… we said yes.

It wasn’t long before we were selling way more of other people’s sites than our own.

We realized there was something here. Something big.

In 2012, we rebranded to Empire Flippers and became an online business brokerage in our own right. We launched our marketplace and became the “go-to” solution for people wanting to sell their online businesses.

Fast forward to today, we now have an established team with one thing in common;we’re all obsessed with online business. We have dedicated staff for each step of the selling and buying process — everyone from marketing and sales team members, to vetting and migration experts.

Now, we’re inviting you to become part of our story.

Becoming a Director of Operations makes you a critical part of the team at Empire Flippers. 

You’ll set the tone within the Operations team and, as a part of the senior leadership team, the wider business too.

While we have awesome processes that have been delighting our customers for years, we aren’t set in our ways. We understand this is a fast-paced industry and the way we do things needs to continually evolve. 

You’ll have the opportunity to cast an eye over everything we do.

And you won’t be just another employee at a giant corporation that needs seven levels of approval to get anything done. When you see something you think can be improved, you’ll have the authority and responsibility to make changes. 

You will connect with entrepreneurs running hundreds of sites, as well as entrepreneurs running gigantic global e-commerce brands with name recognition. 

We’re a small, nimble company where every single person matters. Your actions will very directly tie to the success of the business;you won’t be just a number.

We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. We care more about your attitude and the values you bring to the table than specific hard skills you may or may not have.

That said, given the seniority of this role, some attributes that would strengthen your application for this role include:

Experience leading a team and managing people. You’ll be taking over an experienced, high-performing team. There will be plenty of industry-specific skills that we’ll need to teach you, of course, but we’ll expect you to bring some people-management chops to the table.

Operational experience. This could take many shapes or sizes in your past but it’d be great to hear about how you’ve improved the performance of a similar function in a previous role.

Ability and willingness to contribute ideas. We’re a tight and straight-talking leadership team where everyone has to play their part to contribute ideas and critique the ideas of others.

Our company is built on a culture of remote work, travel, and living life on your terms. Being a location-independent full-time position is one of the many benefits! You’ll be free to work anywhere in the world that serves your creativity best. The choice is yours.

Our team is spread out across the US and European timezones. But you won’t be isolated. Our company Slack is always on the go and you’ll have regular video calls with your team and others around the business.

We aren’t going to chain you to a cubicle. While we’re an Inc. 5000 company, we’re not a Fortune 500 company. You won’t be some badge number in the corporate machine. We will want your input and insight. We are going to rely on your experience to make our process better and smoother for our buyers and sellers while also helping to increase the number of high-quality businesses that go live on our marketplace.

When you first start off, you will be training with our Chief of Staff remotely for the first period, as well as getting straight in and working with your new teams.

While we may have a somewhat unorthodox approach to work, we do still have high standards for our team and a lot will be expected of you. Hopefully, you will exceed those expectations and take us to new heights with the skills you bring to the table.

A big part of our company is about experiencing what the world has to offer and going after it. That being said, we also work hard.

Sometimes we have to work weird hours. It is not uncommon to take a 3 a.m. phone call if you’re in Thailand to connect with someone over in the U.S. Or vice versa. You will need to be someone who is ultra-flexible. Our business is truly global, and we have customers in every corner of the globe. 

Sometimes we really do work next to the pool. We might take a long break in the middle of the day, but burn the midnight oil early in the morning and late into the night with a 12-hour work day. That isn’t every day, but it does happen when we need to finish a project or answer a client’s series of questions, so you’ll need to be prepared for that.

A lot of people would love to have a side gig or a gap year experience that allows them to travel the world before finding a job back home. That is not this job.

We focus on a strong life/work balance and encourage our team to tackle their bucket lists while working in an exciting, challenging, and ever-changing industry. 

We’re made up of a team of successful entrepreneurs and former corporate professionals and we want you to become a long-term team member with us.

This position is a fully remote role.

The salary range for this role is $70,000 – $90,000.

We also offer paid, international and US healthcare coverage. 

We have an unlimited vacation policy and encourage our employees to make use of it and prioritize a healthy work/life balance.