Customer Support Virtual Assistant - remote

Brand Empire Production Co., Limited

Posted 5 months ago

Shopify Communication Design Excel Photoshop Performance Paypal Slack Customer Digital Media Social App Virtual New For Sales Other

We are looking for a Customer Support Virtual Assistant with experience

Working Hours: 8 hours per day, 6 days a week (Sunday off, 4 hours on Saturday)
Time Zone: UTC +2 (Croatia time)

Shift Timing: 8:00 AM to 4:00 PM

Salary 550 USD fix + Bonus commotion can be up to +1000 USD per month depending on your performance and sales

DO NOT APPLY IF YOU DO NOT MEET FOLLOWING CRITERIA

English Proficiency: Advanced level (C1-C2)
Shopify Expertise: Advanced proficiency in managing and operating Shopify
Shipping Label Applications: Experience with DHL and UPS shipping label applications
Sales Skills: Strong sales abilities and experience
Negotiation Skills: Proven negotiation skills
Graphic Design Skills: Advanced proficiency in Photoshop and basic skills in Illustrator
Office Suite Proficiency: Advanced skills in Microsoft Word and Excel
Communication Tools: Experience with Slack and Gorgias app
Social Media Management: Ability to manage social media accounts effectively
Customer Support Experience: Minimum of 3 years in customer support
Dispute Resolution: Skills to resolve disputes on platforms such as PayPal and Stripe
Geographical Knowledge: High understanding of worldwide addresses
Follow-up and Sales Calls: Experience in conducting follow-up and sales calls
Copywriting: Proficiency in creating compelling copy
Live Chat Support: Experience in providing live chat support
Internet and Power Stability: Access to high-speed internet without any power or signal interruptions

Job Overview:

We are looking for a dedicated and highly skilled Customer Support Virtual Assistant to join our team. The ideal candidate will possess advanced proficiency in English, extensive experience in customer support, and a strong ability to manage various digital tools and platforms. You will be responsible for providing exceptional support to our customers, managing sales inquiries, troubleshooting customer problems with handling our products, preventing and resolving disputes on PayPal and Stripe, processing orders, and creating shipping labels. Additionally, you will be calculating the price of products, creating renders and mockup designs, working with AI tools to create new content, and managing social media outreach to influencers.
As well all other virtual aistent tasks.

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