Customer Support Team Leader (Remote)
We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.
Key Responsibilities
- Lead and coach a team to meet performance goals in quality, productivity, and attendance.
- Provide constructive feedback and development plans to drive team growth.
- Handle customer escalations professionally, resolving complex issues promptly.
- Monitor team performance, identify improvement areas, and implement solutions.
- Suggest and drive process improvements to optimize workflows and customer satisfaction.
What We’re Looking For
- Leadership Experience: 2+ years of leading teams and coaching members to achieve their goals.
- Customer-Facing Expertise: Proven experience in customer-facing roles with a strong focus on delivering exceptional service.
What to Expect in Your First 90 Days
- 30 Days: Learn the tools, processes, and challenges of the support environment.
- 60 Days: Take ownership of a team, set performance goals, and start regular coaching.
- 90 Days: Drive team performance to meet high-quality standards and implement improvement plans where needed.
Work Environment
- Fully remote, requiring only 3-4 hours of overlap with EST working hours.
Why Join Us?
- Impact: Lead teams supporting healthcare facilities, making a difference in critical services.
- Global Team: Collaborate with talented individuals worldwide.
- Career Growth: Opportunities for professional development and advancement.
- Flexibility: Enjoy remote work with a schedule that fits your lifestyle.
System Requirements:
In addition, you should have:
- A minimum of 15 Mbps wired internet connection.
- A computer with an i5 processor (or equivalent) and at least 12GB RAM.
- A quiet, dedicated workspace with a steady power and internet connection.
If you are passionate about coaching, leadership, and delivering outstanding customer experiences, apply now and join our team in setting the standard for excellent support!
Data source
We Work Remotely