We're looking for a hands-on Customer Support Representative who has a passion for getting stuff done!
Our new Customer Support Representative will be responsible for ensuring that all project postings are reviewed and approved in a timely manner, onboarding new talent and making sure that all customers inquires get resolved!
Our new Customer Support Representative will be responsible for ensuring that all project postings are reviewed and approved in a timely manner, onboarding new talent and making sure that all customers inquires get resolved!
We are a scrappy, small team that’s growing quickly, and we want to make sure that our customers come first!
Responsibilities
- Review and approve project postings.
- Onboard new talent and clients into the platform.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contact.
- Manage and prioritize multiple concerns.
- Handle issues in the best interest of both customer and our company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Qualifications:
- Ability to communicate clearly and professionally, both verbally and in writing.
- High attention to detail, as reviewing new projects is a huge component of the job.
- Has "thick skin" and is able to handle complaints and unhappy customers.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Some experience working with a CRM and ticketing system. We use Freshworks, Benchmark and custom platforms.
- Ability to determine customer needs and provide appropriate solution.
- Flexible, with the ability to successfully adapt to changes in the work environment.
- Self-driven to manage your own work and results with high standards.
- Willingness to work a flexible schedule and occasional overtime when needed. Typical requirement Is M-F starting around 8:30am PST. 40 hours per week.
1+ years of experience in customer service or help desk capacity required.
This is a great role for the right candidate, and we can’t wait to meet you!
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