Are you a tech enthusiast who loves diving into data and turning it into actionable insights? Do you get a thrill from solving complex problems and helping clients get the most out of their software? As our Customer Success Rockstar, you’ll be the hero our clients never knew they needed, guiding them through quarterly business reviews, conducting engaging software demonstrations, coordinating projects, and ensuring their loyalty metrics are off the charts. If you’re ready to rock the customer success world with your analytical and solution-oriented mindset, this gig’s for you!
What You’ll Be Doing:
QBR Virtuoso:- Lead quarterly business reviews (QBRs) where data is your best friend—using insights to drive performance discussions, uncover opportunities, and ensure clients are hitting their goals.
- Prepare detailed reports and presentations that not only highlight achievements but also provide data-backed recommendations for future success.
Software Demonstration Expert:- Conduct in-depth software demonstrations that showcase the full capabilities of Zenduit’s solutions, helping clients understand how to utilize our technology to solve their specific challenges.
- Tailor each demo to the client’s unique needs, ensuring they see how our solutions can integrate seamlessly into their operations.
Project Powerhouse:- Coordinate and manage client-related projects with a keen eye on data and outcomes, ensuring timely delivery and successful integration of our solutions.
- Collaborate with internal teams, including product and engineering, to ensure seamless software integrations and optimal client experiences.
Loyalty Maestro:- Use your analytical skills to track and analyze client loyalty metrics, like Net Promoter Score (NPS), satisfaction rates, and retention.
- Develop strategies based on data insights to improve client engagement and ensure they’re getting the most out of Zenduit’s offerings.
Tech &Data Advocate:- Be the go-to person for clients when it comes to software integrations, reporting development, and utilizing business intelligence tools to their fullest potential.
- Consult with clients to ensure they’re leveraging our technology in ways that optimize their operations and drive success.
Client Champion:- Serve as the voice of the client within Zenduit, making sure their needs and feedback are communicated effectively to the development and product teams.
- Build strong, data-driven relationships with key stakeholders to foster long-term partnerships.
Innovation Instigator:- Always on the lookout for ways to up your game? Bring your ideas to the table, whether it’s improving our processes or finding new ways to wow our clients.
- Stay ahead of industry trends and our product developments, so you’re always ready to bring fresh insights to the conversation.
Who You Are:
- You’ve got a Bachelor’s degree in Business, Data Science, Technology, or a related field.
- You’ve spent 3+ years in customer success, account management, or a similar role, with a strong focus on data analysis, reporting, and software integration—bonus points if it’s in a SaaS or tech environment.
- You’re a wizard with business intelligence tools (like Power BI, Tableau, or similar) and have experience in reporting development.
- Project management? It’s in your DNA. You can juggle multiple clients and projects without breaking a sweat.
- Your communication and presentation skills are legendary, and you’re all about making sure the client is the star of the show.
- You’ve got an analytical mind that loves to track and interpret key metrics, but you’re also creative enough to think outside the box.
Why You’ll Love It Here:
- A chance to make waves in the telematics industry with a company that’s going places—fast.
- A competitive salary and benefits package that rewards your hard work.
- Room to grow, learn, and develop your career in a supportive, innovative environment.
- The opportunity to work with an amazing team that’s as passionate about technology and data as you are.
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