Havr has developed a unique and world-first LiFi critical access solution to streamline operations across Europe’s largest businesses. As an essential part of the new dispersed economy, we’re scaling our B2B expansion across France and Europe and so are looking for our Customer Success Representative.
The role entails becoming a support guru with a passion for service –driving customer adoption, growth, and advocacy across our customer portfolio. We will provide all the necessary resources to get you involved in all aspects of support –from onboarding to success and so take your career to the next level
So what will you be waking up to do?
- To set up and championing Havr’s customer success practices internally to ensure clients love us!
- To help the customer throughout roll-outs, onboarding, support, and training. Follow up with ROI research to establish the success of the partnership.
- To be our clients’trusted partner by helping them get the most out of our products and find the best use cases for them.
- To calmly and quickly resolve things when things don’t quite work as well they should (yes, it will happen!).
- To work with our Sales team to drive engagement and renewals and secure new business opportunities (upselling)
- To find ways in which our clients can be our champions (testimonials, case studies, etc…).
- To enable Sales Account Managers to know intimately the business and the buying cycle of identified leads.
- To find out just what the clients feel about us, and then tell all your teammates.
- If things go really well, develop your own customer portfolio.
What you rock at:
- Owning the job and being super responsive!
- Being resourceful, determined, a good (patient) listener with a massive smile, even under pressure.
- Identifying what customers’goals are and helping them reach them.
- Spending lots of time with people, and adapting to your interlocutors.
- Speaking French and English. All-day long, even with those with thick accents.
- Analyzing and interpreting data.
- Being super organized and a good communicator.
Your Exp level:
- 2 years in customer success or a client-facing role. Bonus for SaaS exp.
- Great with Tech, CRMs, and if possible Intercom.
- BA/BS, MBA, or Master would give you a head start.
- Previous work with complex organizations or channel distribution.
- You’re in an EU timezone (+/- 1 hour of CET)
- Proficient in both FRENCH and ENGLISH
A few reasons why you would like working at Havr and would be a good fit here:
- You’re an explorer, keen to learn new skills in a fast-growing and evolving startup.
- We love people that speak up. You’re a leader and will be comfortable sharing thoughts with senior leadership. You’ll also be assertive yet professional in ensuring the best customer success standards.
- We’ll offer you much freedom and little oversight;driven in your passion to see Havr succeed you’ll thrive autonomously.
- As a team of driven explorers, we love to kindly challenge one-another. You’ll check your ego at the door.
- We give real flexibility with the possibility for in-country or out of country remote work. You’ll use it to ensure optimal work-life balance. We’re running a marathon, so we work hard &smart, not breakneck &stupid.
- A number of remote work advantages: home-office set up bonus, regular travel to team meet-ups, sport, and home-office monthly contributions etc..
- No dicks allowed! When we see the bullying or harassment in the startup world, we’re ashamed of being part of it. People are the most important element of our company. Let’s look after them.
- Finally, we live for the customer. You’ll love serving them, and generating value for them!
What’s next:
Send us your CV and motivation letter to john.mears@havr.io
If we think we match:
Meeting with our VP Sales, Emmanuel Remy. Meeting with another senior leadership member. Meeting with Havr’nger team
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