Customer Success Rep - remote

Crowd Ox

Posted 4 years ago

Description
Are you a caring and empathetic individual? Do you love to help others? Ready to work with a fast paced industry with exciting and fun products? We help small businesses grow through Crowdfunding and eCommerce.

We're looking for a Customer Success Representative to join our success team.

Everything you do centers around making our customers happy and successful. From teaching them how to use our software, but also to proactively look for ways to make them happy and to empower and educate them to build better businesses.

You will do this by listening, teaching and jumping in to ensure their success. You will get to understand their needs and advocate those to the product team!

Responsibilities

Scheduling calls with customers to answer and aide them in using our software
Answering incoming emails, real time chat and the occasion incoming phone call with customers
On-boarding new customers, setting expectations and walking them down the path toward success
Contributing well written articles to our help center based on real customer questions
Monitoring accounts and progress to ensure customers are completely taken care of
Respond to every single customer request
Take ownership and drive your own tasks and initiatives

Requirements

Native-level English (additional languages a plus!)
Have a natural curiosity to learn about how things work
Excellent, cheerful and fun written and verbal communication
2+ years of customer support experience
Ability to define metrics of success and hold yourself and others accountable for it
Able to use and teach others to use various online tools: Email, Google Drive, Dropbox, Slack, etc

Benefits

Work from anywhere (we're 100% remote)
Generous vacation policy
Competitive salary
Flexible work hours
Full health, vision &dental insurance for you and your family

Apply