Customer Success Manager - remote

AhoyTeam

Posted 3 years ago

We would love you to:

Always be there for the clients: make sure that they have everything they need to maximize the value of AhoyConnect.
Be their voice: share customer thoughts and insights with the rest of our team to optimize the Ahoy user experience.
Drive overall account health: from onboarding, product adoption, usage velocity, up to account renewals and growth and beyond.
Stay open to new challenges: we are early and we move fast – occasional help in areas like pre-sales support, preparing customer case studies, or growing our own community might come in handy.

You’re a perfect candidate if you have:

Passion for helping people fueled by strong interpersonal and communication skills.
Do-er mentality with a high degree of ownership and hunger to always learn and improve.
Fluent spoken and written English (additional language proficiency is a plus).
3+ years of CS experience in a fast-paced environment, ideally in B2B SaaS.
Experience in managing a remote team.
Nice to have: watched the 'Silicon Valley' TV show at least twice 😎

Why choose Ahoy?

We just closed our Seed round with the leading VCs from the region, launched the product, and onboarded first clients. This is just the first, tiny step - we aim to build a successful global business that will shape the future of community-led growth. We want you to have an impact and be a part of this journey.
You will have a chance to work with some of the world’s most recognizable tech brands and further develop your customer-facing skills. We can also offer a great network of advisors that will help you grow.
We've been remote before it was cool, and will stay remote-first forever.
We run retreats (both before and after covid) – e.g., we've spent more than a month in Southeast Asia with the whole team.
Flexible working hours and environment, believing in asynchronous, yet collaborative work, and having almost no meetings :)

Other perks: