Customer Success and Inbound Sales Specialist - remote

Participatory Culture Foundation (PCF) is seeking a Customer Success and Inbound Sales Specialist for Amara, a multi-award winning web platform for subtitling and translating videos. Our ideal candidate is a positive, creative, data-driven storyteller with a desire to contribute to a global mission with their personal flair.

PCF is a nonprofit working to build a more open, collaborative, and inclusive world. As our revenue-driven flagship initiative, Amara, enables tens of millions of viewers to fully engage with videos that would otherwise be inaccessible. Amara is used by organizations like Khan Academy, California Academy of Sciences, and New York Times to quickly and easily create subtitles for their videos.

The person in this role will effectively communicate Amara’s solutions to prospective B2B and B2C clients and help them choose the best one for their needs, always providing excellent customer service. We are looking for someone with the ability to learn all the ways in which Amara’s technology can help with accessibility and localization, with a passion for helping clients succeed.

This position is part-time, contract-to-hire, up to 20 hours per week. This position is fully remote.

RESPONSIBILITIES

Qualifications

Required

Nice to Have

About Amara

While internet video has exploded, language is still a significant barrier to education, economic opportunity, political participation, and other areas of cultural life. Amara connects millions of people to help break down these barriers and allows hundreds of organizations to make their content more accessible through innovative technology.

Try the Amara Editor yourself or watch it in action in this video.

Amara is a project of the Participatory Culture Foundation (PCF), a nonprofit 501c3. We are driven by our mission to help build a more collaborative, inclusive world – whether by making more content accessible or helping people engage with one another across languages and cultures. We believe a participatory and inclusive world leads to a more understanding and caring society.

About PCF

PCF develops technology and offers services that ensure everyone has access to all that the internet has to offer. From the abundance of free education available, to gaining insights about the many different cultures around the globe, information is critical to building a more equitable and peaceful society.

How We Collaborate

Amara and PCF are based out of Massachusetts, but the team is global and works virtually. You’ll be collaborating with a talented and passionate team striving to make a positive social impact. The team uses chat and video apps (Slack, Google Meets, etc) as well as email for internal communication.

We are an inclusive workplace, where all team members have a voice. We encourage participation and engagement. Our diversity in backgrounds and life experiences makes us unique and helps us innovate. On our team you’ll find incredibly talented professionals who are also musicians, avid dessert connoisseurs, beer brewers, master chess players, gardeners, and many other stripes!

Our Commitment to Diversity

The work of the Participatory Culture Foundation is strengthened by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more. We welcome applications from people of color, women, the LGBTQIA community, and persons with disabilities.

To Apply

In order to apply, please fill out this application. You will be asked to include the following with your application:

Please keep in mind that as a small organization, we take great care in our search for new team members. While we aim to get in contact with all applicants in a timely fashion, your patience is very much appreciated. We look forward to seeing your application!