Client Support/Consultation and WordPress Technical Expertise - remote

We need help with Client Support/Consultation and WordPress Technical Expertise. Looking for a new team member who is willing to dive right in and help make our clients' lives easier and better.

At Valet, we provide human support and intelligent solutions for organizations that care about their website. Our services vary in intensity and difficulty, but the most valuable commodity we provide is active communication.

Right now we are looking to add another member to our team. Someone who shares our values of integrity, excellence, tenacity, and humility. We are a team of leaders who enjoy working with proactive, thoughtful, responsible people.

This position is great for someone who understands the importance of setting expectations upfront, who has the patience to explain things to non-technical clients, who is willing to share all that they know, and who is curious to learn from others. Our team is stronger because of our varied experiences and we lean on that to constantly learn and grow- everyone on the team contributes to that and you will be expected to as well. 

Our clients have a variety of setups so experience with a broad range of hosts, tools, and functionality is beneficial. You’ll be given plenty of room to learn even more in our support team. Each request is a unique chance to practice communication, technical sleuthing, best practice problem solving, implementation, and delivery of solutions.

If working with us as a Professional level Support for Valet sounds like something you would love to be doing, then we need to talk.

Actively communicate with clients regarding their questions and issues promptly
Resolve or escalate issues when appropriate
Always keep up-to-date notes and information on client records
Not work off the clock or long hours
Be you – authentically 

We expect:

Excellent Client Communication Skills
Active participation in Valet meetings
That you understand the difference between Star Trek and Star Wars
Honest feedback and contribution to the team as a whole
An eagerness to learn
Transparency with workloads and needs, ability to self-manage time

Qualifications and Skills:

Understands the structural functionality of WordPress
Knows about DNS, caching, and other website operations
Enjoys troubleshooting complex issues
Is a self-starter that loves to deliver quality solutions — not just quick fixes
Can adapt and incorporate feedback from others
Is skilled in interpersonal communication
Can bounce from one task to the next
Appreciates memes and emoji(s)

We require that you have:

A firm grasp of the English language
At least 3 years of WordPress experience
A minimum of 1 year in a service-oriented position (can be non-WP)
Experience troubleshooting issues outside of the WordPress Admin
Availability 5 days a week (Monday through Friday)
The willingness to talk on the phone with clients
Time management skills
Ownership of your own tasks
Excellent Client Communication Skills (yes, we put it here too-it’s pretty important)