Bilingual Customer Service Representative - Portuguese-English – Remote

TTEC

Posted 3 years ago

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We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as awork from home Bilingual Customer Service Representative - Portuguese-English If you reside in and are seeking a job in British Columbia, Manitoba,New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Ontario, Quebec, and Saskatchewan would like to work from the comfort of your own home (for a real work at home employer) then you've found the right opportunity!

Join the award-winning TTEC Canada team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about their workplace experience.

For your safety and the safety of our employees

We are conducting our entire recruitment process virtually.
Working will be remote (from your home) - you MUST have reliable high-speed internet and Windows 10 PC.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Bilingual Customer Experience Champion, You’ll Enjoy:

Base salary up to $17.50 per hour
Permanent – Full Time position
Career advancement opportunities
Employee Rewards and Employee Discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging remote work group

On a typical day, you’ll:

You'll use your interpersonal and technical skills to deliver amazing customer service in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer!

Accept inbound calls from customers
Provide stellar customer service
Gather information form the customer to make appropriate recommendations for new products and services
Effectively resolve issues or concerns

Why You? What You Bring:

We are looking for customer service champions to help global brands deliver a great experience for their customers, build customer loyalty and to develop their business.

Exceptional communication skills in Portuguese and English (written and verbal)
Exceptional computer skills
Available Full Time without schedule restrictions
Ability to thrive in a dynamic environment
Six (6) months or more of customer service experience
Handy with MS Windows and other computer applications
Eligibility to work in Canada

The Equipment You'll Need

Your own computer Windows 10 PC.
Ability to hardwire (ethernet) direct to your home router during your at home employment
USB Headset
Webcam
SSD
A dedicated landline or smart phone/device is required during employment. This is for your manager to contact you, provide one-on-one guidance/coaching, and you to reach out to us for help as needed)
Please note that unfortunately Videotron as an ISP provider is incompatible with our systems.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Apply