Apprenticeships Success Manager - remote

DESCRIPTION OF THE COMPANY

OpenClassrooms is a mission-driven company that makes education accessible to everyone, everywhere.

We are the leading online education platform in Europe and Africa, offering fully accredited online diplomas based on the skills of the future. Each month, at least 300 000 free students from around the world connect to our platform, and we currently count more than 10 000 degree students.

We are very proud to be part of the B Corp community (more than 3,500 companies that combine profit and general interest) and to have the Great Place to Work label. OpenClassrooms is also part of the Next40 group for the second consecutive year.

In April 2021, we announced new fundraising of 80 million dollars. This will help us invest in our product, continue our growth, and make education even more accessible across the world!

Welcome to the revolution of education! #BecomeFutureProof

You will have to oversee the end-to-end journey of the apprentice, from initial assessment through to endpoint assessment, ensuring each individual and employer is progressing in a timely manner against the acquisition and application of the knowledge, skills, and behaviors outlined in the given standard. You will collect the evidence needed and ensure that key tasks and activities required are completed by the apprentice, employer and that OpenClassrooms meet Ofsted, ESFA (funding), and EPAO requirements.

This role requires regular interaction with the apprentice and monthly/bi-monthly interaction with the employer. This role is not an expert in the apprenticeship subject being delivered but must have a good understanding of the role and the requirements of the endpoint assessment requirements.

RESPONSIBILITIES

Apprenticeship responsibilities

• Apprentice Initial Assessment: engage with the employer and potential apprentice to complete the initial assessment stage. Including completion of an interview via Skype ;
• Commitment statement contracting: ensure that the program is configured ;
• Introduction and onboarding: ensure the apprentice is fully onboarded ;
• Progress tracking and proactive interventions: be the key point of contact to the apprentice and sign-off their completion of key tasks and activities outside projects, mentorship, and course completion ;
• Apprentice progress reviews (formal and informal): undertake regular progress reviews with the apprentice to ensure they are applying their project learning to their job ;
• Portfolio/ Evidence pack building and EPA preparation: support the apprentice in the gathering of evidence required for the EPA Portfolio and their prep for other EPA-related activities ;
• Student risk and issue management: be proactive in the support of the apprentice, mitigating risks and resolving issues along the way.

Employer responsibilities

• Employer Onboarding: ensure the employer is onboarded and understands their role and responsibilities ;
• Ongoing POC: be the POC in relation to queries on a given apprentice in their caseload ;
• Apprentice progress reviews (formal): ensure the apprentice is translating their learning onto the job and the employer is supporting them as agreed ;
• Project Scoping: ensure that when real work is required the project’s deliverables meet the needs of the employer ;
• EPA evidence gathering/portfolio building: liaise with the employer if necessary to collect the evidence required for EPA.

Internal responsibilities

• Bud administration: ensure all tasks and activities are completed per apprentice to support the monthly ILR upload from Bud data ;Mentor team liaison: liaise with the mentor team to flag risks and issues on apprentice or mentor performance ;Internal reporting to IQA lead: comply with the policies and procedures laid down by the IQA lead to ensure our apprentices are high quality and compliant.
• KPIs: apprentice progression (timely) ;apprentice satisfaction/retention ;employer satisfaction ;EPA completion rate and grades ;timely Bud admin (time to complete/review tasks etc) and cleanliness of data ;meet all compliance requirements.

REPORTING LINE

Reports to the Director, Apprenticeship Success.

YOUR BACKGROUND

• 3+ years working with apprentices in English apprenticeship standards ;
• 2+ years working with Tech/Digital apprenticeship standards ;
• 2+ years interacting with employers in the delivery of apprenticeships ;
• Supported learning via remote or online delivery models ;
• Solid understanding of the needs of endpoint assessment organizations and key Ofsted and ESFA requirements.
• Bonus if you have experience with the following tools: Zendesk, Bud, Tableau, Google Suite, Calendly, etc.

WHY JOIN US

• A work environment and a strong culture built on agility, openness, respect, and high quality ;
• A competitive salary ;
• Pension plan: employer gross contribution 9% ;
• Health insurance: 100% covered for the employee and 50% for the family (no vision and dental) ;
• Our insurance provider Vitality Health offers a 50% off of the GYM plan on most Gym in London ;
• Modern Central London office space when needed for meetings/days in London (Holborn) ;
• PTO 20 days + additional time off offered. After one year at OpenClassrooms, a 1,000£ premium once a year for 15+ days off taken ;
• “Remote First” work policy ;
• A company MacBook.

HIRING PROCESS

• The journey starts with the first contact with a member of the talent acquisition team ;
• Then a virtual meeting with the manager of the team you are applying to join ;
• This will then be followed by a case study to validate your practical job-related skills ;
• For the very final round, you will meet other team members (for example Brand &Comms, Learning, Employers &Student Success, Finance…) ;
• Finally, you will be asked to provide us with professional references including contact details.
• This process can be brought to change and evolve according to the context.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.

OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport”residence permit. There is also a simplified “accompanying family”procedure available for spouses and dependent minor children. More information here.

Working at OpenClassrooms means joining a dynamic and stimulating team, taking up challenges, meeting awesome people every week, and changing the world, a little bit, every day!