You are an experienced Account Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with our industry partners and helping them to implement our partnership solutions. We’re EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics and industry partners across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring. You’ll manage our existing industry partner relationships and proactively work to ensure that our partners are satisfied with the solutions and support we provide them. In the course of building strong relationships, you’ll also identify additional opportunities to grow our partnership revenue in your book of business, and have the opportunity to lead the implementation of new partner solutions in service to that growth. Ensuring the successful implementation of new partnership solutions that you uncover will also be an important part of your account management strategy. To achieve these results, you will collaborate with several internal teams at EngagedMD, including our marketing, support, and video teams.
This fully remote role reports to our Director of Fertility Partnerships, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.
What You’ll Do
- Utilizing the highest degree of customer service, build and grow relationships with key decision makers and executives among your industry partner accounts to identify opportunities for optimization and growth
- Generate strategic agendas for all partner meetings, work collaboratively with external stakeholders to set the meeting cadence, and handle all action items post-meeting, with attention to partner satisfaction and relationship growth
- Manage incoming partner requests for data and reporting in your book of business
- Run regular quarterly business reviews with your partners, seeking always to show value and meet their most pressing needs
- Own the execution of partner solution planning from signature to go live, creating an implementation and go-to-market plan with internal teams and relevant partner stakeholders
- Maintain accurate records and data in Salesforce such that you and your team can report out on the partnerships pipeline
- Identify additional revenue generation opportunities and partnership expansion opportunities
What You’ll Bring
- 3+ years of experience in Customer Success, Account Management and/or Implementation
- Commitment to the highest degree of customer service and satisfaction
- Ability to build and maintain strong customer relationships
- Capacity to think outside the box and deliver creative solutions
- Strong project management skills
- Ability to manage multiple priorities simultaneously
- Strong critical thinking and problem solving skills
- A mission-driven orientation to all you do
- Superior written and verbal communication skills
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
It’s Also Nice If You…
- Have at least a passing familiarity with the fertility and/or healthcare industries
- Have successfully worked remotely with distributed teams in the past
- Have experience working with software-as-a-service (SaaS) clients
What We Offer
- Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Generous paid holidays
- Paid parental leave
- 401(k) retirement savings plan
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact peopleops@engagedmd.com.
Data source
We Work Remotely