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Account Manager - remote

Bonfire
Posted 1 year ago
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ABOUT THE COMPANY
Bonfire is transforming the way people buy and sell high-quality custom apparel. We are a free online platform where anyone can design, sell, and buy custom products. We’ve helped thousands of individuals, groups, and nonprofits raise money for the causes they care about, and also serve the world’s top creators as their premiere custom merch platform. We’re a passionate, creative, and data-driven team constantly pursuing our vision: to strengthen communities that inspire a kinder world. We bring this vision to life by hiring passionate, smart people who celebrate and respect others, are committed to a life of curiosity, are never satisfied with ‘good enough’, are eager to co-create the future, and who thrive through teamwork. Have we been looking for you?

ABOUT THE JOB
Our Sales team is searching for their future Account Manager. The role of an Account Manager is to serve as the primary liaison between Bonfire and our highest priority customers. 

This is a quota carrying role and will be responsible for proactively reaching out to existing clients, understanding their individual needs, and recommending Bonfire’s products or services in an effort to maximize value and get them to financially activate year over year. 

This role lies within our Sales department and reports to the Sales Manager - Strategic Accounts.

All Bonfire employees are expected to embrace the Mission andValues, we live together and apart: 
Humble Ingenuity, Trusting Partnerships, Inclusive Cooperation, Moral Courage, Healthy Dissatisfaction

Bonfire is currently supporting a virtual work environment;however, we are looking to only hire candidates that reside in the United States.

ESSENTIAL RESPONSIBILITIES 
include but are not limited to:
  • Consistently obtain quarterly reactivation quotas as established by the Director of Sales
  • Focus reactivation efforts exclusively on high-value clients with the potential to sell 250 units or more year over year
  • Prioritize a proactive approach (as opposed to reactive) when identifying and reaching out to the highest value clients on your Locked List in an effort to get them to reactivate
  • Act as the main point of contact in all matters relating to client concerns and manage escalations as necessary
  • Maintain accurate client records within Bonfire’s CRM (Hubspot), keeping track of any new activations, primary contact changes, important events, etc…
  • Develop a thorough understanding of all of Bonfire’s products and service offerings to better upsell and cross-sell to clients
  • Smoothly transition high-value clients from our teams of AEs after their first successful campaign launch on Bonfire
  • Consistently meet daily/weekly sales activity metrics as established by the Director of Sales including, but not limited to:
  • Reactivation messages sent to every client on your Locked List
  • Diligently create and manage all tasks in Bonfire’s CRM (Hubspot) associated with closing an existing business including, but not limited to: 
  • following up with cold clients
  • following up with warm clients
  • scheduling consultation calls
  • Craft personalized outreach messages that generate open rates from clients in excess of 80%
  • Operate using a consultative approach and the highest level of integrity when representing Bonfire during customer-facing interactions
  • Conduct weekly pipeline audits with Bonfire’s CRM to make sure all deals, contacts, and companies contain accurate information, appropriate forecasted sales, and reasonable start/closing dates
  • Work cross-functionally with other teams at Bonfire to advocate on behalf of your clients and secure items (ex: contracts, marketing extras, etc…) for closing a deal
  • Understand your core customer personas inside and out - know their business as well as they do
  • Leverage modern sales strategies in your processes such as video messaging and social selling
    • MINIMUM QUALIFICATIONS
    • High School Graduate
    • 1+ years sales experience in a closing role exceeding quota  
    • Consistent access to a reasonably distraction free home work space, with reliable access to high-speed internet and use of a smart phone/mobile device.
    • Technologically savvy, with strong computer skills and the ability to embrace and adapt to changes to technology that is critical to how we work.   
    • Good working knowledge of the primary Google business, productivity and collaboration tools/software.  
    • Good working knowledge of the primary Microsoft Office programs.
    ADDITIONAL DESIRED QUALIFICATIONS
    • Familiarity with Hubspot CRM 
    • Familiarity with apparel, fundraising, or nonprofit/creator industries
    • Continual relevant professional development 

    WHY WORK AT BONFIRE? 
    When team members all around the world were asked to find three words they’d use to describe Bonfire, the most commonly shared values were: kind, inclusive, charitable, supportive, collaborative, and passionate. Work here and help us guide people toward their full potential and possibility in support of a company that’s trying to infuse the world with more of those values. 


    In addition to leading purposeful work, you will also benefit from our full-time employee offerings:  
    • Competitive compensation with great insurance and savings benefits
    • Remote work environment (We are a fully distributed team!)
    • Tech setup right-fit for your remote work environment 
    • Year-round swag giveaways
    • Unlimited PTO that we encourage everyone to take advantage of
    • A positive culture and dynamic team environment
    • The ability to help create a kinder planet
    • An environment to grow your skills, learn new technologies, and to challenge yourself
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